---
license: cc-by-4.0
pretty_name: "Claude app reviews — it's the money, not the model"
tags:
  - app-store
  - google-play
  - reddit
  - reviews
  - claude
  - ai
---

# Claude app reviews — it's the money, not the model

Aggregates over **1,610 real reviews and posts** about the Claude by Anthropic app — 939 iOS
App Store reviews, 279 Google Play reviews, and 392 Reddit posts from r/ClaudeAI — theme-coded
into 8 categories, snapshot **2026-07-16**.

Companion to the study **[What 1,610 Reviews of the Claude App Reveal: It's the Money, Not the Model](https://crawlora.net/blog/claude-app-reviews-money-not-model?utm_source=huggingface&utm_medium=referral&utm_campaign=claude-app-reviews-money-not-model)**.

## Headline findings

- **Pricing + rate-limits is the single largest theme in all three corpora** — 24.6% of App
  Store reviews, 20.4% of Google Play reviews, 27.6% of Reddit posts — ahead of bugs, model-
  quality complaints, and comparisons to ChatGPT/Gemini.
- **Written reviews skew far more negative than the true rating aggregate.** 29.6% of sampled
  App Store text reviews are one-star, versus 4.3% of Apple's full 201,437-rating aggregate;
  25.4% vs 8.0% on Google Play (614,011 ratings).
- **Claude sat in the US iOS Top-10 Free chart for a full month** (rank 5–12, June 19 – July 16,
  2026) while carrying the lowest Android score (4.53) of five major AI assistant apps compared.

## Files

| File | Contents |
| --- | --- |
| `data/summary.json` | Full aggregate: corpus sizes, theme counts, star distributions, rank history, competitive benchmark |
| `data/theme-counts.csv` | Theme mention counts + share, by corpus (App Store / Google Play / Reddit) |
| `data/star-distribution.csv` | Written-review star distribution vs. the true rating aggregate, App Store + Google Play |
| `data/rank-history.csv` | Claude's daily US iOS Top Free chart rank, June 19 – July 16, 2026 |
| `data/competitive-benchmark.csv` | iOS/Android ratings count + score for Claude, ChatGPT, Gemini, Grok, and Perplexity |

## Methodology

Reviews and posts were pulled via the [Crawlora](https://crawlora.net?utm_source=huggingface&utm_medium=referral&utm_campaign=claude-app-reviews-money-not-model) web-data API on
2026-07-16: App Store reviews (both `mostRecent` and `mostHelpful` sort orders, 10 pages each),
Google Play reviews (`newest`, `rating`, and `helpfulness` sorts, 100 each), and Reddit posts
from r/ClaudeAI (`top`/month, `top`/year, `hot`, plus three targeted searches). Each item was
theme-coded with a documented keyword classifier across 8 categories (pricing, rate-limits,
bugs/reliability, comparisons to rivals, model-degradation complaints, safety refusals,
memory/context loss, quality praise) — a review or post can carry more than one tag. The
App Store rank history comes from Crawlora's own daily chart-tracking dataset, not a live scrape.

### Caveats

- **Theme classification is keyword-based, not semantic.** Treat counts as a shape, not a
  census — see the companion study for the full discussion.
- **Store reviews are the angriest fraction of a userbase.** The written-review star
  distribution is not representative of overall sentiment; see `star-distribution.csv` for the
  true rating aggregate alongside it.
- **Reddit's public feed exposes no upvote or comment-count field on posts** (RSS-backed), so
  post counts are unweighted by engagement.
- **This is a snapshot, not a trend line.** The rank history covers 15 days, not months.

## License & citation

Released under **[CC BY 4.0](LICENSE)** — use it for anything, just attribute.

> Crawlora (2026). *Claude app reviews — it's the money, not the model.*
> https://github.com/Crawlora-org/claude-app-reviews-data (CC BY 4.0)

See [`CITATION.cff`](CITATION.cff) for machine-readable citation metadata.