Action learning in the Health and Social Services in Northern Ireland.


The human side of de-commissioning.

The human side of de-commissioning.


Griffiths--consultation or compliance?

Griffiths--consultation or compliance?


The practical implementation of Griffiths. What regions expect of districts.


Fluidized bed boiler at the Royal Alexandra Hospital for Children, Camperdown. A fluidized bed boiler has been installed at the Royal Alexandra Hospital for Children, Camperdown, N.S.W. This paper describes the reasons for developing a project to demonstrate that a fluidized bed coal fire combustor can be incorporated with a modern packaged steam boiler. The boiler and combustor are of Australian design as suitable proven designs from overseas were not available.


The disposal of hospital waste.

The disposal of hospital waste.


Shoploading and sequencing hospital laundry.


Inservice training.

Inservice training.


Assessment of a central processing area: overview.


Computerization links hospital laundries with the information age.


How stress affects productivity in material management.


Positive spore tests: evaluation.

Positive spore tests: evaluation.


A central service education and training program.


Space requirements for the central processing department.


Central processing and other materiel management functions.


Forming a totally integrated logistics system: the amalgamation process.


CPD productivity: the sizing of sterilizers.


Staffing formula: central processing department.


Increased productivity through continuing education for health care managers.


Keeping your hospital's disciplinary program on track: a guide to action.


Evaluating the effectiveness of supervisory development programs in the hospital.


Hospital topical law: medical staff privileges.


Blue Cross of California: human resources in a changing world. Blue Cross of California--a nonprofit corporation--is refocusing itself strategically to become competitive in the rapidly changing health field. It must improve its ability to manage the transition for several years to come. Sustained effort's to ensure continuity will involve generating commitment to the vision of the "new" Blue Cross of California beyond a small, core group of executives at the top, down into middle management and lower level workers. A premium will be placed on developing people skills to deal with innovation and new products, and slowly fostering the new culture.


How to write your workable solution to a hospital problem--writing for publication.


Survey points up ways to lower nursing turnover rates.


Memorable memos.

Memorable memos.


Focus groups: assessing patient satisfaction and targeting new services.


To improve employee performance supervisors need training in performance appraisal.


Marketing--results of a survey. Reasons patients select one hospital ER over another.


How people learn.

How people learn.


Logistics considerations in the prepaid health industry: an exploratory analysis.


Marketing medical care: the manufacturing of satisfaction.


The development and implementation of a hospital safety and sanitation task force. We have found that the above activities are facilitated by utilizing a computerized filing program. The computer formal provides quick, concise reports and statistical data analysis. The formation catalogued can be easily analysis. The information catalogued can be easily categorized and analyzed. The time invested in organizational meetings concerning committee membership, guideline review and creating an efficient incident coding scheme was essential to the success of the project. Problems seem to arise when several different departments share a common space for different activities. For example, medication room sanitation throughout the hospital was suboptimal probably related to the fact that Nursing, Pharmacy and General Stores all utilized the area. No individual department felt it was their sole responsibility to ensure appropriate sanitation. Through the efforts of the task force, we were able to facilitate cooperation among the departments with each doing their share. As a result, medication rooms are now cleaner, neater and therefore safer. Additional incidents have been corrected since the original tabulation of this report. A priority goal is to facilitate corrective action in a more timely manner. It is critical that surveys should not be intended to be "white glove inspections" with criticisms placed on specific departments. This can be accomplished by informing department managers of the intent of the surveys and by allowing staff to participate in all activities. In addition, the support and cooperation of administration is a major factor in the potential success of a program of this nature. As a result of the interdisciplinary team approach, the general safety environment for patients, visitors, employees and volunteers has significantly been improved at our institution.


The recharge snarls versus systematic approach.


Marketing of health insurance services.

Marketing of health insurance services.


Applying PPO theory in Maricopa County.

Applying PPO theory in Maricopa County.


The effect of rural consumer satisfaction on outshopping for medical services.


An introduction and application of focus group research to the health care industry. Focus group research is a qualitative research tool gaining in popularity today. An area of potential application for this tool is the health care industry. This article introduces focus group research, reviews the technique from conceptual and methodological perspectives, sets forth a suggested framework for the conduct of such research, and provides an illustrative example of its use in the health care field.


Entrepreneurial support for developing marketing strategies: example of urgent care, same-day surgery and emergicenters.


The selling of an HMO: a field test of the questionnaire as marketing tool.


Developing and administering a patient satisfaction survey.


Hospitals will close, chains multiply, services increase--results of a survey of 1000 healthcare professionals.