ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:00:00 2025-10-01 23:59:00 | customer_id stringlengths 11 11 | phone_number stringlengths 14 14 | operator stringclasses 4
values | issue_type stringclasses 9
values | priority stringclasses 4
values | status stringclasses 4
values | channel stringclasses 5
values | assigned_to stringclasses 900
values | resolution_time_hours float64 1 168 ⌀ | customer_satisfaction float64 1 5 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
TKT00000001 | 2025-09-13T16:40:00 | CUST7722393 | +2349068845997 | MTN | account_query | high | closed | call_center | AGENT888 | 15 | 5 |
TKT00000002 | 2025-10-01T20:11:00 | CUST9194960 | +2348087601565 | Airtel | data_not_working | critical | resolved | app | AGENT595 | 1 | 2 |
TKT00000003 | 2025-09-12T23:54:00 | CUST1743764 | +2349085521648 | 9mobile | network_issue | low | closed | social_media | AGENT310 | 89 | 5 |
TKT00000004 | 2025-09-27T16:04:00 | CUST9698149 | +2348103638287 | MTN | network_issue | medium | in_progress | social_media | AGENT785 | null | null |
TKT00000005 | 2025-09-18T12:34:00 | CUST9737287 | +2349034827799 | MTN | recharge_failed | medium | closed | call_center | AGENT536 | 57 | 4 |
TKT00000006 | 2025-09-21T21:30:00 | CUST9900896 | +2348054498620 | Glo | call_quality | medium | closed | app | AGENT362 | 64 | 1 |
TKT00000007 | 2025-09-26T15:42:00 | CUST3854537 | +2347038552040 | MTN | roaming_issue | low | resolved | social_media | AGENT998 | 105 | 2 |
TKT00000008 | 2025-09-19T22:54:00 | CUST2064434 | +2348035876367 | MTN | sim_issue | high | in_progress | call_center | AGENT494 | null | null |
TKT00000009 | 2025-09-15T07:02:00 | CUST3808516 | +2349019141941 | Airtel | value_added_service | low | closed | call_center | AGENT266 | 109 | 5 |
TKT00000010 | 2025-09-12T23:26:00 | CUST5231923 | +2348128980501 | Airtel | data_not_working | low | in_progress | app | AGENT864 | null | null |
TKT00000011 | 2025-09-27T08:12:00 | CUST3436443 | +2348021063212 | Airtel | data_not_working | low | closed | email | AGENT337 | 122 | 4 |
TKT00000012 | 2025-09-03T14:17:00 | CUST5231277 | +2348088912184 | Airtel | billing_dispute | medium | resolved | social_media | AGENT739 | 66 | 3 |
TKT00000013 | 2025-09-08T09:36:00 | CUST2267587 | +2349078279539 | Airtel | network_issue | medium | resolved | app | AGENT925 | 64 | 3 |
TKT00000014 | 2025-09-07T15:33:00 | CUST4145225 | +2348146084177 | MTN | roaming_issue | medium | closed | social_media | AGENT294 | 44 | 1 |
TKT00000015 | 2025-09-11T15:07:00 | CUST9877276 | +2348147532799 | MTN | data_not_working | critical | resolved | call_center | AGENT682 | 3 | 5 |
TKT00000016 | 2025-09-08T03:13:00 | CUST4579750 | +2349078887886 | Airtel | value_added_service | medium | in_progress | call_center | AGENT379 | null | null |
TKT00000017 | 2025-09-09T20:04:00 | CUST3357050 | +2348134573690 | MTN | value_added_service | high | closed | call_center | AGENT641 | 19 | 3 |
TKT00000018 | 2025-09-20T02:54:00 | CUST4676492 | +2347052905586 | Glo | account_query | low | closed | app | AGENT165 | 126 | 4 |
TKT00000019 | 2025-09-27T15:44:00 | CUST6225010 | +2347057111735 | Glo | network_issue | low | resolved | social_media | AGENT627 | 94 | 1 |
TKT00000020 | 2025-09-15T23:23:00 | CUST6440012 | +2348110650671 | Glo | account_query | critical | resolved | app | AGENT899 | 2 | 3 |
TKT00000021 | 2025-09-29T09:11:00 | CUST3718760 | +2349080602898 | 9mobile | value_added_service | high | closed | social_media | AGENT786 | 23 | 3 |
TKT00000022 | 2025-09-23T14:26:00 | CUST6751350 | +2349035451512 | MTN | sim_issue | high | open | social_media | AGENT447 | null | null |
TKT00000023 | 2025-09-08T02:56:00 | CUST4102812 | +2348118132094 | Glo | roaming_issue | low | open | app | AGENT264 | null | null |
TKT00000024 | 2025-09-12T01:44:00 | CUST9660769 | +2349059195974 | Glo | recharge_failed | medium | open | call_center | AGENT241 | null | null |
TKT00000025 | 2025-09-28T22:22:00 | CUST6618071 | +2349012998333 | Airtel | network_issue | medium | resolved | call_center | AGENT624 | 48 | 4 |
TKT00000026 | 2025-09-28T03:28:00 | CUST5472793 | +2348165319483 | MTN | value_added_service | medium | closed | social_media | AGENT863 | 66 | 2 |
TKT00000027 | 2025-09-19T01:18:00 | CUST8315810 | +2349054477064 | Glo | billing_dispute | high | resolved | app | AGENT528 | 17 | 2 |
TKT00000028 | 2025-09-27T13:55:00 | CUST2129536 | +2349030917445 | MTN | value_added_service | low | resolved | call_center | AGENT262 | 146 | 3 |
TKT00000029 | 2025-09-11T10:30:00 | CUST1739360 | +2347085338261 | Airtel | roaming_issue | low | resolved | call_center | AGENT611 | 88 | 3 |
TKT00000030 | 2025-09-05T06:37:00 | CUST4025959 | +2349022012338 | Airtel | network_issue | medium | in_progress | call_center | AGENT972 | null | null |
TKT00000031 | 2025-09-13T11:05:00 | CUST7619512 | +2349066310307 | MTN | network_issue | high | in_progress | call_center | AGENT964 | null | null |
TKT00000032 | 2025-09-07T09:07:00 | CUST9267760 | +2348133302060 | MTN | network_issue | low | resolved | app | AGENT899 | 162 | 4 |
TKT00000033 | 2025-09-04T10:02:00 | CUST2502466 | +2349077194190 | Airtel | billing_dispute | medium | closed | app | AGENT891 | 71 | 1 |
TKT00000034 | 2025-09-16T09:33:00 | CUST9384331 | +2348080689299 | Airtel | value_added_service | medium | closed | email | AGENT249 | 55 | 1 |
TKT00000035 | 2025-09-07T18:25:00 | CUST2597668 | +2348087478124 | Airtel | account_query | high | closed | call_center | AGENT719 | 23 | 2 |
TKT00000036 | 2025-09-08T19:09:00 | CUST4864737 | +2348140343662 | MTN | network_issue | medium | open | call_center | AGENT907 | null | null |
TKT00000037 | 2025-09-23T12:25:00 | CUST7330247 | +2349094241549 | 9mobile | call_quality | medium | resolved | app | AGENT412 | 54 | 1 |
TKT00000038 | 2025-09-21T08:26:00 | CUST7010599 | +2348035506408 | MTN | sim_issue | high | closed | call_center | AGENT899 | 17 | 2 |
TKT00000039 | 2025-09-01T06:30:00 | CUST2172267 | +2347030589412 | MTN | network_issue | medium | resolved | call_center | AGENT209 | 72 | 3 |
TKT00000040 | 2025-09-08T17:33:00 | CUST1079913 | +2348117853696 | Glo | call_quality | low | in_progress | call_center | AGENT634 | null | null |
TKT00000041 | 2025-09-08T05:39:00 | CUST7009693 | +2348130000196 | MTN | recharge_failed | low | closed | app | AGENT563 | 142 | 2 |
TKT00000042 | 2025-09-25T19:33:00 | CUST3042825 | +2348065115824 | MTN | account_query | high | resolved | call_center | AGENT242 | 5 | 1 |
TKT00000043 | 2025-10-01T07:26:00 | CUST9013865 | +2348112335708 | Glo | value_added_service | medium | resolved | call_center | AGENT146 | 67 | 5 |
TKT00000044 | 2025-09-19T04:56:00 | CUST8928164 | +2347037441222 | MTN | data_not_working | medium | resolved | email | AGENT369 | 58 | 5 |
TKT00000045 | 2025-09-10T02:28:00 | CUST1257311 | +2347019704818 | Airtel | sim_issue | low | in_progress | call_center | AGENT285 | null | null |
TKT00000046 | 2025-09-27T10:28:00 | CUST5785578 | +2348141463262 | MTN | value_added_service | medium | resolved | call_center | AGENT491 | 26 | 1 |
TKT00000047 | 2025-09-12T18:20:00 | CUST9707818 | +2348074267581 | Glo | sim_issue | high | in_progress | call_center | AGENT547 | null | null |
TKT00000048 | 2025-09-17T00:24:00 | CUST8963153 | +2348187711380 | 9mobile | value_added_service | low | resolved | app | AGENT579 | 146 | 4 |
TKT00000049 | 2025-09-17T19:36:00 | CUST7663513 | +2348140731182 | MTN | data_not_working | high | in_progress | app | AGENT154 | null | null |
TKT00000050 | 2025-09-16T14:33:00 | CUST7532231 | +2348074310782 | Glo | sim_issue | low | resolved | call_center | AGENT596 | 102 | 5 |
TKT00000051 | 2025-09-08T12:47:00 | CUST1677566 | +2348101092749 | MTN | roaming_issue | low | resolved | call_center | AGENT638 | 101 | 2 |
TKT00000052 | 2025-09-05T03:52:00 | CUST7500134 | +2349073859418 | Airtel | sim_issue | high | open | app | AGENT304 | null | null |
TKT00000053 | 2025-09-25T14:45:00 | CUST4188911 | +2348031827820 | MTN | network_issue | low | in_progress | call_center | AGENT388 | null | null |
TKT00000054 | 2025-09-06T19:52:00 | CUST9385315 | +2348093905183 | 9mobile | roaming_issue | critical | resolved | call_center | AGENT429 | 1 | 5 |
TKT00000055 | 2025-09-26T12:21:00 | CUST3027186 | +2348164810866 | MTN | network_issue | high | resolved | app | AGENT230 | 20 | 4 |
TKT00000056 | 2025-09-28T23:38:00 | CUST9426895 | +2348105916950 | MTN | sim_issue | critical | closed | call_center | AGENT992 | 3 | 1 |
TKT00000057 | 2025-09-22T21:44:00 | CUST6142513 | +2349021991684 | Airtel | value_added_service | high | resolved | app | AGENT900 | 6 | 3 |
TKT00000058 | 2025-09-03T17:37:00 | CUST7393435 | +2349050682609 | Glo | billing_dispute | medium | closed | call_center | AGENT284 | 68 | 5 |
TKT00000059 | 2025-09-08T21:47:00 | CUST1824798 | +2349088571907 | 9mobile | billing_dispute | high | resolved | call_center | AGENT674 | 22 | 2 |
TKT00000060 | 2025-09-16T20:59:00 | CUST2254398 | +2348183632980 | 9mobile | data_not_working | medium | closed | call_center | AGENT787 | 65 | 3 |
TKT00000061 | 2025-09-12T11:00:00 | CUST9444796 | +2347012652364 | Airtel | recharge_failed | medium | resolved | call_center | AGENT355 | 61 | 5 |
TKT00000062 | 2025-09-18T13:27:00 | CUST3513014 | +2349076403548 | Airtel | data_not_working | critical | resolved | email | AGENT238 | 3 | 3 |
TKT00000063 | 2025-09-12T06:36:00 | CUST7247860 | +2349079631688 | Airtel | roaming_issue | high | in_progress | call_center | AGENT278 | null | null |
TKT00000064 | 2025-09-07T04:21:00 | CUST8234546 | +2347013993973 | Airtel | recharge_failed | medium | in_progress | call_center | AGENT239 | null | null |
TKT00000065 | 2025-09-03T10:17:00 | CUST4983131 | +2348083234471 | Airtel | network_issue | medium | in_progress | app | AGENT645 | null | null |
TKT00000066 | 2025-09-15T03:09:00 | CUST8549254 | +2349062929253 | MTN | value_added_service | low | resolved | app | AGENT366 | 77 | 2 |
TKT00000067 | 2025-09-09T22:34:00 | CUST3778890 | +2349061824376 | MTN | billing_dispute | high | closed | app | AGENT585 | 11 | 1 |
TKT00000068 | 2025-09-24T00:17:00 | CUST8804526 | +2347039152436 | MTN | recharge_failed | medium | resolved | social_media | AGENT469 | 70 | 1 |
TKT00000069 | 2025-09-02T11:52:00 | CUST4319123 | +2349071762741 | Airtel | value_added_service | high | open | call_center | AGENT823 | null | null |
TKT00000070 | 2025-09-14T12:59:00 | CUST2533498 | +2348170998443 | 9mobile | sim_issue | low | closed | call_center | AGENT300 | 128 | 3 |
TKT00000071 | 2025-09-25T11:28:00 | CUST3733674 | +2347082399378 | Airtel | roaming_issue | low | resolved | email | AGENT598 | 123 | 3 |
TKT00000072 | 2025-09-14T07:37:00 | CUST5235818 | +2348138194714 | MTN | network_issue | low | resolved | call_center | AGENT663 | 100 | 3 |
TKT00000073 | 2025-09-08T10:33:00 | CUST2216733 | +2349081902285 | 9mobile | sim_issue | medium | closed | call_center | AGENT957 | 58 | 1 |
TKT00000074 | 2025-09-25T11:15:00 | CUST3958327 | +2349017779053 | Airtel | value_added_service | medium | closed | call_center | AGENT817 | 48 | 1 |
TKT00000075 | 2025-09-11T08:55:00 | CUST3903411 | +2348027743291 | Airtel | sim_issue | medium | resolved | app | AGENT275 | 71 | 5 |
TKT00000076 | 2025-09-19T04:12:00 | CUST2687294 | +2348060226699 | MTN | roaming_issue | medium | closed | email | AGENT518 | 34 | 5 |
TKT00000077 | 2025-09-18T23:17:00 | CUST2942956 | +2349058941298 | Glo | sim_issue | high | open | call_center | AGENT504 | null | null |
TKT00000078 | 2025-09-06T00:34:00 | CUST1871239 | +2349056598254 | Glo | network_issue | medium | resolved | email | AGENT535 | 50 | 5 |
TKT00000079 | 2025-09-24T21:23:00 | CUST3664485 | +2348023063221 | Airtel | data_not_working | critical | resolved | call_center | AGENT928 | 4 | 2 |
TKT00000080 | 2025-09-26T13:52:00 | CUST1375560 | +2348084402755 | Airtel | call_quality | high | in_progress | walk_in | AGENT196 | null | null |
TKT00000081 | 2025-09-06T00:56:00 | CUST1516756 | +2349060451504 | MTN | value_added_service | medium | resolved | call_center | AGENT892 | 59 | 1 |
TKT00000082 | 2025-09-03T23:18:00 | CUST4190105 | +2347055443255 | Glo | sim_issue | medium | resolved | call_center | AGENT153 | 54 | 4 |
TKT00000083 | 2025-09-05T06:59:00 | CUST4750181 | +2347065323200 | MTN | call_quality | high | resolved | call_center | AGENT916 | 10 | 1 |
TKT00000084 | 2025-09-02T19:27:00 | CUST5017790 | +2348125386187 | Airtel | network_issue | high | resolved | email | AGENT139 | 5 | 1 |
TKT00000085 | 2025-09-26T04:59:00 | CUST9277298 | +2349038359880 | MTN | billing_dispute | critical | closed | call_center | AGENT826 | 1 | 2 |
TKT00000086 | 2025-09-10T11:34:00 | CUST2464410 | +2348111177486 | Glo | account_query | high | resolved | walk_in | AGENT853 | 20 | 2 |
TKT00000087 | 2025-09-16T20:05:00 | CUST2012210 | +2347033955554 | MTN | billing_dispute | medium | resolved | email | AGENT787 | 33 | 2 |
TKT00000088 | 2025-09-02T10:24:00 | CUST3990543 | +2347089684266 | Airtel | data_not_working | critical | resolved | social_media | AGENT541 | 1 | 3 |
TKT00000089 | 2025-09-29T11:13:00 | CUST8722042 | +2348130704305 | MTN | roaming_issue | critical | resolved | call_center | AGENT264 | 3 | 5 |
TKT00000090 | 2025-09-05T10:26:00 | CUST6002545 | +2348092592092 | 9mobile | sim_issue | low | closed | social_media | AGENT540 | 145 | 2 |
TKT00000091 | 2025-09-04T16:19:00 | CUST8246749 | +2348117358595 | Glo | sim_issue | medium | open | call_center | AGENT474 | null | null |
TKT00000092 | 2025-09-16T16:32:00 | CUST7581020 | +2348071085399 | Glo | billing_dispute | medium | resolved | walk_in | AGENT968 | 40 | 5 |
TKT00000093 | 2025-09-04T04:46:00 | CUST2463904 | +2349017127560 | Airtel | billing_dispute | low | closed | app | AGENT894 | 77 | 3 |
TKT00000094 | 2025-09-05T23:10:00 | CUST7026308 | +2348021647792 | Airtel | value_added_service | low | resolved | walk_in | AGENT377 | 96 | 1 |
TKT00000095 | 2025-09-27T05:36:00 | CUST6485613 | +2348073239857 | Glo | network_issue | critical | closed | call_center | AGENT977 | 3 | 4 |
TKT00000096 | 2025-09-21T01:41:00 | CUST4671328 | +2348140179331 | MTN | account_query | high | closed | call_center | AGENT573 | 4 | 2 |
TKT00000097 | 2025-09-06T17:00:00 | CUST3657622 | +2348121285921 | Airtel | value_added_service | high | resolved | call_center | AGENT253 | 21 | 4 |
TKT00000098 | 2025-09-26T23:31:00 | CUST5713101 | +2348051748371 | Glo | value_added_service | low | resolved | email | AGENT832 | 85 | 1 |
TKT00000099 | 2025-09-30T20:26:00 | CUST8294487 | +2348090560729 | 9mobile | call_quality | medium | resolved | app | AGENT179 | 38 | 5 |
TKT00000100 | 2025-09-29T09:23:00 | CUST4860955 | +2349052885760 | Glo | value_added_service | critical | resolved | call_center | AGENT213 | 2 | 5 |
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