session_id stringlengths 12 12 | session_start timestamp[ns]date 2025-09-01 00:00:00 2025-10-01 23:59:00 | session_end timestamp[ns]date 2025-09-01 00:00:56 2025-10-02 00:11:40 | duration_seconds int64 30 900 | customer_id stringlengths 11 11 | operator stringclasses 4
values | channel stringclasses 4
values | intent stringclasses 10
values | handled_by stringclasses 2
values | escalated_to_human bool 2
classes | message_count int64 2 30 | resolved bool 2
classes | customer_satisfaction int64 1 5 | language stringclasses 5
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
CHAT00399901 | 2025-09-09T20:10:00 | 2025-09-09T20:20:52 | 652 | CUST8624700 | MTN | web | check_data_balance | bot | false | 16 | true | 1 | pidgin |
CHAT00399902 | 2025-09-22T11:27:00 | 2025-09-22T11:40:25 | 805 | CUST5218005 | Airtel | facebook_messenger | general_inquiry | bot | false | 3 | true | 1 | english |
CHAT00399903 | 2025-09-07T05:49:00 | 2025-09-07T05:59:50 | 650 | CUST5702191 | MTN | app | tariff_info | bot | false | 28 | true | 2 | english |
CHAT00399904 | 2025-09-25T01:25:00 | 2025-09-25T01:34:00 | 540 | CUST1582213 | MTN | whatsapp | general_inquiry | bot | false | 9 | false | 3 | pidgin |
CHAT00399905 | 2025-09-21T12:07:00 | 2025-09-21T12:12:13 | 313 | CUST3022411 | Airtel | app | complaint | bot | false | 10 | true | 5 | english |
CHAT00399906 | 2025-09-10T08:46:00 | 2025-09-10T08:56:28 | 628 | CUST3034270 | Airtel | web | buy_data | bot | false | 16 | true | 4 | english |
CHAT00399907 | 2025-09-30T17:29:00 | 2025-09-30T17:41:46 | 766 | CUST9303074 | MTN | facebook_messenger | general_inquiry | bot | false | 26 | true | 2 | english |
CHAT00399908 | 2025-09-11T16:36:00 | 2025-09-11T16:38:40 | 160 | CUST9587213 | Glo | web | tariff_info | bot | false | 25 | false | 1 | pidgin |
CHAT00399909 | 2025-09-13T14:14:00 | 2025-09-13T14:16:57 | 177 | CUST6446180 | Airtel | whatsapp | port_number | bot | false | 29 | true | 1 | pidgin |
CHAT00399910 | 2025-09-05T20:26:00 | 2025-09-05T20:35:27 | 567 | CUST3412540 | 9mobile | facebook_messenger | recharge_issue | human | true | 26 | true | 1 | hausa |
CHAT00399911 | 2025-09-21T01:44:00 | 2025-09-21T01:55:50 | 710 | CUST9405201 | MTN | facebook_messenger | bill_inquiry | bot | false | 3 | false | 1 | pidgin |
CHAT00399912 | 2025-09-27T06:22:00 | 2025-09-27T06:32:00 | 600 | CUST4166317 | MTN | web | bill_inquiry | bot | false | 24 | true | 2 | english |
CHAT00399913 | 2025-09-21T18:49:00 | 2025-09-21T18:55:22 | 382 | CUST6700630 | Glo | whatsapp | general_inquiry | human | true | 16 | false | 1 | igbo |
CHAT00399914 | 2025-09-06T14:54:00 | 2025-09-06T15:00:50 | 410 | CUST1296568 | 9mobile | app | buy_data | human | true | 17 | true | 4 | igbo |
CHAT00399915 | 2025-09-15T15:46:00 | 2025-09-15T15:50:44 | 284 | CUST8629417 | Glo | facebook_messenger | network_issue | bot | false | 26 | true | 1 | english |
CHAT00399916 | 2025-09-10T22:10:00 | 2025-09-10T22:13:13 | 193 | CUST6039038 | Airtel | app | buy_data | bot | false | 3 | false | 2 | english |
CHAT00399917 | 2025-09-11T21:36:00 | 2025-09-11T21:49:59 | 839 | CUST5140702 | MTN | app | general_inquiry | bot | false | 18 | true | 5 | english |
CHAT00399918 | 2025-09-08T11:06:00 | 2025-09-08T11:09:19 | 199 | CUST7064530 | Glo | web | check_data_balance | bot | false | 11 | true | 1 | english |
CHAT00399919 | 2025-09-29T04:49:00 | 2025-09-29T04:55:48 | 408 | CUST2067721 | Glo | facebook_messenger | check_data_balance | bot | false | 2 | true | 4 | hausa |
CHAT00399920 | 2025-09-07T01:28:00 | 2025-09-07T01:38:59 | 659 | CUST6539526 | Glo | web | complaint | bot | false | 10 | true | 3 | pidgin |
CHAT00399921 | 2025-10-01T05:01:00 | 2025-10-01T05:10:29 | 569 | CUST8753652 | MTN | app | network_issue | bot | false | 23 | false | 1 | pidgin |
CHAT00399922 | 2025-09-22T11:24:00 | 2025-09-22T11:36:32 | 752 | CUST7270344 | Airtel | whatsapp | buy_data | human | true | 17 | true | 2 | pidgin |
CHAT00399923 | 2025-09-21T21:37:00 | 2025-09-21T21:44:12 | 432 | CUST6194893 | MTN | whatsapp | buy_data | bot | false | 17 | true | 5 | pidgin |
CHAT00399924 | 2025-09-25T02:34:00 | 2025-09-25T02:40:34 | 394 | CUST9383075 | 9mobile | whatsapp | network_issue | human | true | 16 | true | 5 | english |
CHAT00399925 | 2025-09-14T23:15:00 | 2025-09-14T23:23:01 | 481 | CUST3989348 | Glo | web | complaint | human | true | 6 | true | 2 | english |
CHAT00399926 | 2025-09-21T00:56:00 | 2025-09-21T01:10:29 | 869 | CUST9769219 | Airtel | whatsapp | network_issue | bot | false | 19 | true | 1 | igbo |
CHAT00399927 | 2025-09-02T09:37:00 | 2025-09-02T09:43:39 | 399 | CUST9645351 | Airtel | web | recharge_issue | bot | false | 12 | true | 2 | english |
CHAT00399928 | 2025-09-04T21:59:00 | 2025-09-04T22:08:22 | 562 | CUST3296336 | Glo | web | check_data_balance | bot | false | 13 | true | 2 | igbo |
CHAT00399929 | 2025-09-06T23:39:00 | 2025-09-06T23:46:50 | 470 | CUST8941922 | Glo | app | network_issue | bot | false | 6 | true | 2 | english |
CHAT00399930 | 2025-09-14T14:17:00 | 2025-09-14T14:22:15 | 315 | CUST1581014 | Airtel | app | buy_data | bot | false | 10 | true | 2 | pidgin |
CHAT00399931 | 2025-09-15T00:24:00 | 2025-09-15T00:24:55 | 55 | CUST1691080 | Glo | app | tariff_info | bot | false | 21 | true | 4 | english |
CHAT00399932 | 2025-09-05T07:19:00 | 2025-09-05T07:19:52 | 52 | CUST4934472 | Airtel | facebook_messenger | complaint | bot | false | 11 | true | 4 | english |
CHAT00399933 | 2025-09-04T02:16:00 | 2025-09-04T02:28:49 | 769 | CUST8202354 | MTN | app | tariff_info | human | true | 26 | true | 2 | pidgin |
CHAT00399934 | 2025-09-20T22:47:00 | 2025-09-20T23:01:15 | 855 | CUST5860998 | MTN | app | check_data_balance | bot | false | 20 | true | 1 | pidgin |
CHAT00399935 | 2025-09-29T19:47:00 | 2025-09-29T19:59:59 | 779 | CUST4572514 | MTN | web | recharge_issue | human | true | 10 | true | 1 | pidgin |
CHAT00399936 | 2025-09-25T05:23:00 | 2025-09-25T05:23:42 | 42 | CUST7207190 | MTN | app | complaint | bot | false | 11 | true | 1 | english |
CHAT00399937 | 2025-09-23T06:09:00 | 2025-09-23T06:22:12 | 792 | CUST7100033 | Glo | web | check_data_balance | bot | false | 6 | false | 3 | yoruba |
CHAT00399938 | 2025-09-11T22:58:00 | 2025-09-11T23:11:02 | 782 | CUST8664803 | MTN | facebook_messenger | complaint | bot | false | 19 | true | 2 | yoruba |
CHAT00399939 | 2025-09-10T09:26:00 | 2025-09-10T09:34:03 | 483 | CUST4526408 | MTN | app | network_issue | bot | false | 24 | true | 5 | english |
CHAT00399940 | 2025-09-22T02:51:00 | 2025-09-22T02:53:23 | 143 | CUST4611472 | MTN | web | general_inquiry | bot | false | 21 | true | 3 | english |
CHAT00399941 | 2025-09-03T03:15:00 | 2025-09-03T03:27:52 | 772 | CUST4340194 | Glo | web | network_issue | bot | false | 25 | false | 1 | yoruba |
CHAT00399942 | 2025-09-07T21:41:00 | 2025-09-07T21:55:48 | 888 | CUST9983624 | MTN | app | buy_data | bot | false | 16 | false | 3 | english |
CHAT00399943 | 2025-09-29T18:09:00 | 2025-09-29T18:20:14 | 674 | CUST7564138 | MTN | app | bill_inquiry | human | true | 14 | true | 1 | english |
CHAT00399944 | 2025-09-24T01:32:00 | 2025-09-24T01:37:23 | 323 | CUST9471343 | Airtel | web | buy_data | bot | false | 24 | true | 1 | english |
CHAT00399945 | 2025-09-04T10:30:00 | 2025-09-04T10:39:06 | 546 | CUST9487294 | Glo | whatsapp | bill_inquiry | bot | false | 15 | true | 1 | english |
CHAT00399946 | 2025-09-21T12:00:00 | 2025-09-21T12:14:17 | 857 | CUST2136410 | Glo | whatsapp | recharge_issue | human | true | 26 | true | 5 | pidgin |
CHAT00399947 | 2025-09-03T23:03:00 | 2025-09-03T23:15:02 | 722 | CUST4334403 | MTN | web | recharge_issue | human | true | 15 | true | 4 | igbo |
CHAT00399948 | 2025-09-28T17:32:00 | 2025-09-28T17:33:04 | 64 | CUST7369413 | Glo | whatsapp | general_inquiry | bot | false | 28 | false | 3 | english |
CHAT00399949 | 2025-09-23T01:20:00 | 2025-09-23T01:26:15 | 375 | CUST4786351 | Airtel | facebook_messenger | tariff_info | human | true | 30 | true | 1 | english |
CHAT00399950 | 2025-09-27T09:44:00 | 2025-09-27T09:46:04 | 124 | CUST2124259 | Airtel | whatsapp | port_number | bot | false | 14 | true | 5 | english |
CHAT00399951 | 2025-09-11T12:48:00 | 2025-09-11T13:02:34 | 874 | CUST6381723 | MTN | facebook_messenger | general_inquiry | bot | false | 10 | true | 1 | english |
CHAT00399952 | 2025-09-06T13:27:00 | 2025-09-06T13:34:18 | 438 | CUST7579866 | Glo | web | general_inquiry | bot | false | 25 | true | 4 | igbo |
CHAT00399953 | 2025-09-15T21:32:00 | 2025-09-15T21:45:05 | 785 | CUST2102681 | Glo | app | buy_data | bot | false | 4 | true | 4 | english |
CHAT00399954 | 2025-09-21T20:05:00 | 2025-09-21T20:19:34 | 874 | CUST8985460 | Glo | app | buy_data | bot | false | 11 | false | 3 | igbo |
CHAT00399955 | 2025-09-18T04:18:00 | 2025-09-18T04:23:13 | 313 | CUST5263215 | MTN | web | network_issue | bot | false | 18 | true | 3 | pidgin |
CHAT00399956 | 2025-09-26T22:49:00 | 2025-09-26T22:58:31 | 571 | CUST7281123 | MTN | web | port_number | bot | false | 29 | true | 2 | english |
CHAT00399957 | 2025-09-18T03:44:00 | 2025-09-18T03:56:32 | 752 | CUST7306234 | Glo | web | port_number | human | true | 19 | true | 2 | yoruba |
CHAT00399958 | 2025-09-22T04:24:00 | 2025-09-22T04:36:37 | 757 | CUST3507567 | MTN | app | check_balance | bot | false | 5 | true | 5 | english |
CHAT00399959 | 2025-09-02T23:50:00 | 2025-09-02T23:51:58 | 118 | CUST6524630 | Glo | app | buy_data | bot | false | 27 | true | 2 | english |
CHAT00399960 | 2025-09-07T15:57:00 | 2025-09-07T16:03:23 | 383 | CUST1293321 | Airtel | web | port_number | bot | false | 17 | false | 3 | yoruba |
CHAT00399961 | 2025-09-09T15:21:00 | 2025-09-09T15:34:27 | 807 | CUST2838214 | Airtel | facebook_messenger | complaint | human | true | 4 | true | 1 | pidgin |
CHAT00399962 | 2025-09-20T23:21:00 | 2025-09-20T23:35:51 | 891 | CUST1439172 | MTN | app | recharge_issue | bot | false | 19 | true | 4 | english |
CHAT00399963 | 2025-09-18T15:50:00 | 2025-09-18T15:59:55 | 595 | CUST9545542 | Glo | whatsapp | port_number | bot | false | 18 | false | 1 | english |
CHAT00399964 | 2025-09-02T08:13:00 | 2025-09-02T08:24:18 | 678 | CUST7305917 | MTN | whatsapp | check_balance | human | true | 28 | true | 2 | pidgin |
CHAT00399965 | 2025-09-11T11:39:00 | 2025-09-11T11:49:41 | 641 | CUST5051478 | Airtel | app | network_issue | bot | false | 20 | false | 1 | english |
CHAT00399966 | 2025-09-02T03:59:00 | 2025-09-02T04:05:58 | 418 | CUST2294452 | MTN | web | bill_inquiry | bot | false | 18 | false | 1 | yoruba |
CHAT00399967 | 2025-09-09T19:10:00 | 2025-09-09T19:24:21 | 861 | CUST3933088 | Airtel | app | bill_inquiry | bot | false | 22 | false | 1 | yoruba |
CHAT00399968 | 2025-09-06T06:53:00 | 2025-09-06T06:57:34 | 274 | CUST6996038 | Airtel | whatsapp | port_number | bot | false | 18 | true | 2 | english |
CHAT00399969 | 2025-09-19T08:54:00 | 2025-09-19T09:01:37 | 457 | CUST6154926 | Airtel | whatsapp | complaint | bot | false | 8 | true | 5 | english |
CHAT00399970 | 2025-09-19T07:54:00 | 2025-09-19T07:55:03 | 63 | CUST2297490 | MTN | facebook_messenger | complaint | bot | false | 10 | true | 4 | english |
CHAT00399971 | 2025-09-06T04:41:00 | 2025-09-06T04:52:16 | 676 | CUST4803636 | MTN | web | tariff_info | bot | false | 25 | true | 1 | pidgin |
CHAT00399972 | 2025-09-26T04:15:00 | 2025-09-26T04:21:29 | 389 | CUST8309299 | Glo | whatsapp | recharge_issue | human | true | 18 | true | 5 | english |
CHAT00399973 | 2025-09-20T06:35:00 | 2025-09-20T06:40:51 | 351 | CUST2198770 | Airtel | whatsapp | port_number | bot | false | 9 | true | 5 | pidgin |
CHAT00399974 | 2025-09-05T21:36:00 | 2025-09-05T21:48:11 | 731 | CUST2314101 | MTN | web | general_inquiry | human | true | 15 | true | 4 | hausa |
CHAT00399975 | 2025-09-06T01:55:00 | 2025-09-06T01:56:44 | 104 | CUST5329905 | Airtel | whatsapp | check_balance | bot | false | 8 | false | 2 | english |
CHAT00399976 | 2025-09-25T05:05:00 | 2025-09-25T05:11:05 | 365 | CUST3068687 | MTN | web | network_issue | bot | false | 4 | true | 4 | english |
CHAT00399977 | 2025-09-23T07:28:00 | 2025-09-23T07:40:55 | 775 | CUST7755716 | MTN | app | check_balance | human | true | 30 | true | 1 | english |
CHAT00399978 | 2025-09-24T08:36:00 | 2025-09-24T08:48:47 | 767 | CUST6455773 | Glo | app | buy_data | bot | false | 6 | true | 1 | pidgin |
CHAT00399979 | 2025-09-22T04:39:00 | 2025-09-22T04:52:36 | 816 | CUST3832345 | Airtel | web | general_inquiry | human | true | 10 | true | 2 | english |
CHAT00399980 | 2025-09-28T09:20:00 | 2025-09-28T09:34:09 | 849 | CUST2041450 | Airtel | app | complaint | bot | false | 19 | false | 3 | english |
CHAT00399981 | 2025-09-14T18:34:00 | 2025-09-14T18:42:34 | 514 | CUST3962103 | MTN | web | recharge_issue | bot | false | 22 | true | 3 | english |
CHAT00399982 | 2025-09-29T19:28:00 | 2025-09-29T19:40:59 | 779 | CUST9012725 | Airtel | web | buy_data | human | true | 4 | false | 1 | english |
CHAT00399983 | 2025-09-01T13:09:00 | 2025-09-01T13:21:45 | 765 | CUST3148997 | MTN | web | buy_data | human | true | 5 | true | 4 | hausa |
CHAT00399984 | 2025-09-19T18:12:00 | 2025-09-19T18:19:34 | 454 | CUST6188736 | Glo | web | recharge_issue | bot | false | 7 | true | 3 | pidgin |
CHAT00399985 | 2025-09-16T19:00:00 | 2025-09-16T19:10:58 | 658 | CUST2895130 | MTN | web | network_issue | bot | false | 20 | true | 5 | english |
CHAT00399986 | 2025-09-11T10:01:00 | 2025-09-11T10:06:25 | 325 | CUST4438832 | 9mobile | whatsapp | port_number | bot | false | 6 | true | 3 | english |
CHAT00399987 | 2025-09-28T17:21:00 | 2025-09-28T17:27:06 | 366 | CUST2406336 | Airtel | whatsapp | network_issue | bot | false | 26 | true | 2 | english |
CHAT00399988 | 2025-09-18T12:14:00 | 2025-09-18T12:22:40 | 520 | CUST6341906 | MTN | app | complaint | human | true | 10 | true | 1 | english |
CHAT00399989 | 2025-09-06T18:57:00 | 2025-09-06T19:07:51 | 651 | CUST7356902 | Glo | whatsapp | buy_data | bot | false | 26 | true | 5 | english |
CHAT00399990 | 2025-09-30T15:48:00 | 2025-09-30T15:52:54 | 294 | CUST7192412 | Glo | app | check_balance | bot | false | 19 | false | 3 | english |
CHAT00399991 | 2025-10-01T15:54:00 | 2025-10-01T16:07:23 | 803 | CUST9958946 | MTN | app | buy_data | human | true | 3 | true | 5 | english |
CHAT00399992 | 2025-10-01T17:31:00 | 2025-10-01T17:35:39 | 279 | CUST5253206 | 9mobile | web | recharge_issue | bot | false | 26 | true | 2 | english |
CHAT00399993 | 2025-09-22T08:04:00 | 2025-09-22T08:09:14 | 314 | CUST9384405 | Airtel | web | bill_inquiry | bot | false | 15 | true | 5 | english |
CHAT00399994 | 2025-09-26T00:59:00 | 2025-09-26T01:01:22 | 142 | CUST9410891 | 9mobile | whatsapp | recharge_issue | bot | false | 9 | true | 1 | yoruba |
CHAT00399995 | 2025-09-13T21:23:00 | 2025-09-13T21:24:20 | 80 | CUST7303492 | MTN | app | port_number | bot | false | 11 | true | 5 | igbo |
CHAT00399996 | 2025-09-16T17:15:00 | 2025-09-16T17:22:01 | 421 | CUST3892783 | MTN | whatsapp | buy_data | bot | false | 10 | true | 3 | english |
CHAT00399997 | 2025-09-04T13:38:00 | 2025-09-04T13:41:46 | 226 | CUST2031266 | 9mobile | facebook_messenger | check_data_balance | bot | false | 9 | false | 1 | english |
CHAT00399998 | 2025-09-03T02:03:00 | 2025-09-03T02:07:33 | 273 | CUST1410796 | MTN | app | recharge_issue | bot | false | 6 | true | 4 | english |
CHAT00399999 | 2025-09-09T16:52:00 | 2025-09-09T17:03:16 | 676 | CUST2049202 | Glo | web | bill_inquiry | bot | false | 28 | true | 5 | pidgin |
CHAT00400000 | 2025-09-23T13:04:00 | 2025-09-23T13:18:54 | 894 | CUST5583011 | MTN | whatsapp | tariff_info | human | true | 15 | true | 3 | english |
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