Datasets:

electricsheepafrica
/

africa-synth-telecom-support-resolution-time-data-nigeria

license: other
language:
  - en
task_categories:
  - tabular-classification
  - tabular-regression
multilinguality: monolingual
size_categories:
  - 100K<n<1M
tags:
  - africa
  - electric-sheep-africa
  - open-data
  - metadata-backed
  - technology-digital
  - parquet
  - tabular
  - text
  - telecom
  - support
  - resolution
  - time
pretty_name: >-
  Africa Synth Telecom Support Resolution Time Data Nigeria | Africa (Electric
  Sheep Africa metadata inventory)

Africa Synth Telecom Support Resolution Time Data Nigeria | Africa (Electric Sheep Africa metadata inventory)

Size category: 100K<n<1M - Formats: parquet - Sector: technology_digital - Engineered by Electric Sheep Africa

TL;DR

This dataset is part of the Electric Sheep Africa catalog on Hugging Face. It is indexed for African data discovery with standardized metadata, loading guidance, provenance notes, and analyst-oriented context.

What This Dataset Covers

Public datasets help analysts inspect structured evidence, build reproducible workflows, and compare patterns across domains.

Dataset context from the existing Hugging Face card: Support Resolution Time Data Dataset Description Time-to-resolution metrics for customer support issues Dataset Information Category: Customer Experience and Sentiment Format: CSV, Parquet Rows: 200,000 Columns: 14 Date Generated: 2025-10-05 Location: data/support_resolution_time_data/ Schema Column Type Sample Values ticket_id String RES00000001 created_at Datetime 2025-09-28 06:30:00 resolved_at Datetime 2025-10-03 12:00:00… See the full description on the dataset page: https://huggingface.co/datasets/electricsheepafrica/africa-synth-telecom-support-resolution-time-data-nigeria.

Dataset Profile

Field	Value
Hugging Face repo	`electricsheepafrica/africa-synth-telecom-support-resolution-time-data-nigeria`
Sector	technology_digital
Topic tags	telecom, support, resolution, time
Modalities	`tabular`, `text`
Formats	`parquet`
Size category	`100K<n<1M`
Countries	Nigeria
ISO3 coverage	`NGA`
Last modified on HF	`2025-10-05 21:00:57+00:00`
Inventory snapshot	`2026-07-16T16:00:34Z`

How To Read This Dataset

Start from the repository files and the dataset viewer when available.
Treat the README context as a fast orientation layer; confirm variable definitions and units in the data files before modeling.
Use explicit country columns when present. When geography is only implied by the title or source metadata, document that assumption in downstream analysis.
Preserve missing values until you have a defensible imputation rule.

Usage

from datasets import load_dataset

ds = load_dataset("electricsheepafrica/africa-synth-telecom-support-resolution-time-data-nigeria")
print(ds)

split_name = next(iter(ds))
table = ds[split_name]
print(table.features)
print(table[:3])

Convert To Pandas When Tabular

from datasets import Dataset

first_split = ds[next(iter(ds))]
if isinstance(first_split, Dataset):
    df = first_split.to_pandas()
    print(df.head())

Data Quality Notes

This card was standardized from the Electric Sheep Africa Hugging Face metadata inventory.
Exact schema, row counts, and source files should be inspected in the repository data files.
Metadata gaps from the inventory: upstream_publisher.
Do not infer policy meaning from labels alone; confirm definitions, units, and methods in the source material.

Source And Provenance

Source context: Electric Sheep Africa metadata inventory
Publisher/source attribution: Public dataset metadata
License: gpl
Hugging Face URL: https://huggingface.co/datasets/electricsheepafrica/africa-synth-telecom-support-resolution-time-data-nigeria
Inventory retrieved at: 2026-07-16T16:00:34Z

Suggested Analyses

Inspect schema and missingness before modeling.
Profile variables by geography, time, and subgroup columns where present.
Join with other Electric Sheep Africa datasets using explicit country, year, and indicator fields when available.
Build reproducible notebooks that cite both the original source context and the Electric Sheep Africa Hugging Face repo.

Citation

@misc{electric_sheep_africa_africa_synth_telecom_support_resolution_time_data_nigeria_2026,
  title        = {Africa Synth Telecom Support Resolution Time Data Nigeria | Africa (Electric Sheep Africa metadata inventory)},
  author       = {Public dataset metadata},
  year         = {2026},
  url          = {https://huggingface.co/datasets/electricsheepafrica/africa-synth-telecom-support-resolution-time-data-nigeria},
  publisher    = {Hugging Face Datasets, engineered by Electric Sheep Africa},
  howpublished = {\url{https://huggingface.co/datasets/electricsheepafrica/africa-synth-telecom-support-resolution-time-data-nigeria}}
}

License

Released under gpl.

Original source rights remain with the original publisher or data provider. Electric Sheep Africa engineering standardizes discovery metadata, documentation, and usage guidance for analysis on Hugging Face.

About Electric Sheep Africa

Electric Sheep Africa publishes ML-ready African public datasets on Hugging Face.

Provenance: metadata-backed README standardized 2026-08-12 by the Electric Sheep Africa README system. Inventory source: catalog/esa_metadata_inventory/master_metadata.jsonl.