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My flight was delayed 4 hours and nobody gave us any explanation or updates. Absolutely terrible service. | negative |
Lost my luggage again. This is the second time in three months. Never flying with this airline again. | negative |
The seats were so cramped I could barely breathe. Worst flight experience of my life. | negative |
Customer service put me on hold for 45 minutes and then just hung up. Disgusting. | negative |
Flight cancelled with no rebooking options offered. Had to sleep at the airport. Unacceptable. | negative |
The food they served was cold and honestly inedible. For what I paid, this is ridiculous. | negative |
Boarded the plane only to sit on the tarmac for 2 hours with zero communication from the crew. | negative |
They charged me extra fees that were never mentioned when I booked. Total scam. | negative |
Missed my connection because the first flight was delayed and nobody helped me rebook. Nightmare. | negative |
Staff was extremely rude when I asked about my delayed bag. Zero empathy or professionalism. | negative |
Website crashed during booking and charged me twice. Still waiting for refund after 3 weeks. | negative |
Entertainment system was broken the entire 8-hour flight. Not even an apology from crew. | negative |
They bumped me from my seat without warning or compensation. Felt completely disrespected. | negative |
Terrible boarding process. Complete chaos, no organization, families separated from children. | negative |
Baggage claim took 90 minutes. Several bags, including mine, arrived damaged. Unbelievable. | negative |
Flight was diverted to a different city with no assistance offered for ground transportation. | negative |
The app showed on-time departure but the gate board said delayed. Complete miscommunication. | negative |
Cabin was freezing cold the whole flight. Crew refused to adjust the temperature. Horrible. | negative |
Landing was so rough I thought something was wrong with the plane. Passengers were visibly scared. | negative |
Great, another 3-hour delay with zero communication. Really fantastic service as always. | negative |
Can I bring two carry-ons if one fits under the seat? | neutral |
What is the baggage allowance for international flights? | neutral |
My flight departs at 6am from Terminal B. Any tips for getting through security quickly? | neutral |
Does this airline fly direct from Chicago to Lisbon? | neutral |
Landed safely in Miami. Long flight but we made it. | neutral |
How early should I arrive for a domestic flight these days? | neutral |
Flying from JFK tomorrow. Gate changed to C12 according to the app. | neutral |
Is online check-in available 48 hours before departure or only 24? | neutral |
Currently at the airport waiting for my flight to board. About 30 minutes to go. | neutral |
Do you have a lounge at Denver International Airport? | neutral |
My booking reference is ABC123 and I need to change the date of my outbound flight. | neutral |
How many miles do I need to upgrade to business class on a transatlantic route? | neutral |
Flight AA201 showing a 20-minute delay on the departures board. | neutral |
Can I request a vegetarian meal after I have already checked in online? | neutral |
Is the in-flight WiFi available on short domestic routes or only international? | neutral |
Incredible service from start to finish. The crew went above and beyond to make us comfortable. | positive |
Flight arrived 15 minutes early! Smooth boarding and the staff was super friendly. Love this airline. | positive |
Lost bag was delivered to my hotel within 6 hours. Really appreciated the quick response. | positive |
Best business class experience I have ever had. Food was amazing and seats are incredibly comfortable. | positive |
Agent on the phone was so helpful and patient. Sorted my rebooking in under 5 minutes. Thank you! | positive |
Upgraded to first class at the gate for free! What a lovely surprise. Amazing flight. | positive |
The new app is fantastic. Check-in took literally 30 seconds. Keep up the great work! | positive |
Pilot made a beautiful smooth landing in terrible weather. Felt completely safe the whole time. | positive |
First time flying with this airline and honestly blown away. Will definitely book again. | positive |
Staff noticed I was travelling with a toddler and helped us board early without me even asking. | positive |
Refund processed in less than 48 hours after cancellation. Fast and hassle-free. Impressed. | positive |
The entertainment selection on the long-haul flight was outstanding. Great variety of movies. | positive |
Crew was warm, attentive and genuinely happy to help throughout the entire flight. Wonderful! | positive |
Seats were comfortable even in economy. Had enough legroom for a 10-hour flight. Impressed. | positive |
My flight was delayed but the airline proactively texted me an updated departure time. Great communication. | positive |
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