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metadata 
title: HEAREM - SentiCall AT
emoji: 🎙️
colorFrom: blue
colorTo: yellow
sdk: docker
pinned: false
app_port: 7860

HEAREM (SentiCall AT)

Algerian Call Center Sentiment Analysis Platform

HEAREM is an enterprise-grade AI platform designed for Algérie Télécom to analyze customer interactions. It leverages state-of-the-art NLP models to transcribe Algerian Arabic (Darija) and French, detect sentiment, and extract key business topics.

🚀 Features

  • Multi-lingual Transcription: Powered by OpenAI Whisper for accurate speech-to-text.
  • Sentiment Analysis: Real-time detection of customer emotions.
  • Topic Classification: Automated tagging of business-related keywords.
  • Enterprise Dashboard: Interactive analytics for managers and agents.

🛠 Deployment on Hugging Face Spaces

This app is containerized using Docker and optimized for Hugging Face Spaces.

  1. Create a New Space on Hugging Face.
  2. Select Docker as the SDK (Blank template).
  3. Push the repository contents to the Space.
  4. The build process will automatically:
    • Build the React frontend.
    • Set up the Python FastAPI backend.
    • Serve the full-stack application on port 7860.

Developed for Algérie Télécom Sentiment Analysis MVP.