ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:01:00 2025-10-01 23:59:00 | resolved_at timestamp[ns]date 2025-09-01 01:28:00 2025-10-08 21:19:00 | operator stringclasses 4
values | issue_type stringclasses 9
values | priority stringclasses 4
values | channel stringclasses 5
values | first_response_time_minutes int64 1 1.44k | resolution_time_hours float64 0.5 168 | sla_met bool 2
classes | reopened bool 2
classes | customer_satisfaction int64 1 5 | agent_id stringclasses 900
values | touches int64 1 10 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RES00000101 | 2025-09-11T03:40:00 | 2025-09-17T16:10:00 | MTN | call_quality | low | app | 1,176 | 156.5 | true | false | 3 | AGENT260 | 1 |
RES00000102 | 2025-09-17T12:44:00 | 2025-09-24T10:32:00 | Glo | value_added_service | low | call_center | 765 | 165.8 | true | false | 1 | AGENT816 | 1 |
RES00000103 | 2025-09-02T19:07:00 | 2025-09-03T05:49:00 | MTN | roaming_issue | high | email | 118 | 10.7 | true | false | 5 | AGENT172 | 6 |
RES00000104 | 2025-09-19T13:55:00 | 2025-09-22T06:07:00 | Glo | data_not_working | medium | app | 302 | 64.2 | true | false | 4 | AGENT749 | 9 |
RES00000105 | 2025-09-20T01:17:00 | 2025-09-25T05:17:00 | Glo | account_query | low | app | 618 | 124 | true | false | 1 | AGENT472 | 10 |
RES00000106 | 2025-09-12T17:42:00 | 2025-09-18T04:00:00 | MTN | roaming_issue | low | call_center | 733 | 130.3 | true | false | 5 | AGENT541 | 4 |
RES00000107 | 2025-09-22T12:08:00 | 2025-09-23T03:02:00 | MTN | value_added_service | high | call_center | 92 | 14.9 | true | false | 1 | AGENT706 | 8 |
RES00000108 | 2025-09-01T13:01:00 | 2025-09-03T10:49:00 | Airtel | call_quality | medium | call_center | 182 | 45.8 | true | false | 4 | AGENT712 | 8 |
RES00000109 | 2025-09-09T13:04:00 | 2025-09-13T09:10:00 | MTN | data_not_working | low | app | 586 | 92.1 | true | false | 3 | AGENT594 | 9 |
RES00000110 | 2025-09-04T18:26:00 | 2025-09-06T08:20:00 | Airtel | network_issue | medium | app | 301 | 37.9 | true | false | 3 | AGENT485 | 8 |
RES00000111 | 2025-09-30T02:24:00 | 2025-10-02T15:24:00 | MTN | sim_issue | medium | call_center | 173 | 61 | true | false | 5 | AGENT582 | 7 |
RES00000112 | 2025-09-30T05:51:00 | 2025-09-30T11:45:00 | Airtel | call_quality | high | call_center | 78 | 5.9 | true | false | 5 | AGENT538 | 6 |
RES00000113 | 2025-09-25T11:18:00 | 2025-09-28T15:00:00 | MTN | account_query | low | call_center | 828 | 75.7 | true | false | 4 | AGENT741 | 8 |
RES00000114 | 2025-10-01T21:36:00 | 2025-10-03T22:42:00 | Glo | value_added_service | medium | call_center | 426 | 49.1 | true | false | 3 | AGENT469 | 4 |
RES00000115 | 2025-09-28T12:11:00 | 2025-09-29T03:35:00 | Glo | account_query | high | call_center | 100 | 15.4 | true | false | 1 | AGENT919 | 4 |
RES00000116 | 2025-09-04T12:56:00 | 2025-09-07T14:26:00 | MTN | account_query | low | call_center | 1,154 | 73.5 | true | false | 3 | AGENT229 | 6 |
RES00000117 | 2025-09-29T12:28:00 | 2025-10-05T20:52:00 | Airtel | billing_dispute | low | app | 1,122 | 152.4 | true | false | 5 | AGENT798 | 1 |
RES00000118 | 2025-09-19T17:31:00 | 2025-09-24T00:55:00 | MTN | network_issue | low | call_center | 556 | 103.4 | true | false | 3 | AGENT410 | 9 |
RES00000119 | 2025-09-10T00:20:00 | 2025-09-16T18:32:00 | Airtel | roaming_issue | low | app | 944 | 162.2 | true | false | 1 | AGENT102 | 9 |
RES00000120 | 2025-09-25T07:49:00 | 2025-10-01T09:07:00 | MTN | roaming_issue | low | social_media | 1,229 | 145.3 | true | false | 3 | AGENT309 | 1 |
RES00000121 | 2025-09-21T01:02:00 | 2025-09-21T18:32:00 | Airtel | roaming_issue | high | email | 77 | 17.5 | true | false | 5 | AGENT215 | 2 |
RES00000122 | 2025-09-11T20:05:00 | 2025-09-14T02:53:00 | MTN | data_not_working | medium | app | 382 | 54.8 | true | false | 5 | AGENT597 | 1 |
RES00000123 | 2025-09-09T11:09:00 | 2025-09-09T19:33:00 | Glo | roaming_issue | high | app | 54 | 8.4 | true | false | 2 | AGENT940 | 7 |
RES00000124 | 2025-09-25T21:49:00 | 2025-09-27T08:31:00 | Glo | call_quality | medium | call_center | 215 | 34.7 | true | false | 3 | AGENT496 | 7 |
RES00000125 | 2025-09-28T20:34:00 | 2025-10-01T09:16:00 | Airtel | billing_dispute | medium | app | 220 | 60.7 | true | false | 1 | AGENT153 | 9 |
RES00000126 | 2025-09-08T08:46:00 | 2025-09-08T11:28:00 | MTN | call_quality | critical | email | 29 | 2.7 | true | false | 2 | AGENT428 | 7 |
RES00000127 | 2025-09-14T20:26:00 | 2025-09-15T20:14:00 | MTN | data_not_working | high | call_center | 53 | 23.8 | true | false | 1 | AGENT565 | 1 |
RES00000128 | 2025-09-13T18:29:00 | 2025-09-15T12:59:00 | MTN | value_added_service | medium | email | 177 | 42.5 | true | false | 4 | AGENT915 | 7 |
RES00000129 | 2025-09-08T00:17:00 | 2025-09-10T11:59:00 | MTN | call_quality | medium | app | 188 | 59.7 | true | false | 1 | AGENT759 | 3 |
RES00000130 | 2025-09-09T21:30:00 | 2025-09-10T02:30:00 | MTN | roaming_issue | high | app | 51 | 5 | true | false | 2 | AGENT783 | 8 |
RES00000131 | 2025-09-04T14:46:00 | 2025-09-05T14:34:00 | Glo | call_quality | high | call_center | 43 | 23.8 | true | false | 3 | AGENT366 | 9 |
RES00000132 | 2025-09-28T09:19:00 | 2025-09-28T12:31:00 | Airtel | data_not_working | critical | social_media | 30 | 3.2 | true | false | 3 | AGENT546 | 8 |
RES00000133 | 2025-09-18T02:44:00 | 2025-09-18T20:26:00 | Glo | value_added_service | high | call_center | 54 | 17.7 | true | false | 1 | AGENT619 | 6 |
RES00000134 | 2025-09-15T13:01:00 | 2025-09-16T21:01:00 | 9mobile | data_not_working | medium | social_media | 212 | 32 | true | false | 1 | AGENT643 | 3 |
RES00000135 | 2025-09-11T23:30:00 | 2025-09-13T05:36:00 | Airtel | data_not_working | medium | app | 362 | 30.1 | true | false | 5 | AGENT310 | 6 |
RES00000136 | 2025-09-30T20:41:00 | 2025-10-04T03:05:00 | MTN | call_quality | low | email | 835 | 78.4 | true | false | 3 | AGENT406 | 7 |
RES00000137 | 2025-09-03T01:16:00 | 2025-09-05T03:52:00 | 9mobile | data_not_working | medium | call_center | 252 | 50.6 | true | false | 2 | AGENT952 | 5 |
RES00000138 | 2025-09-30T11:11:00 | 2025-10-02T19:17:00 | Airtel | recharge_failed | medium | call_center | 478 | 56.1 | true | false | 1 | AGENT656 | 7 |
RES00000139 | 2025-09-19T23:22:00 | 2025-09-22T08:46:00 | MTN | data_not_working | medium | email | 153 | 57.4 | true | false | 3 | AGENT911 | 9 |
RES00000140 | 2025-09-22T07:07:00 | 2025-09-25T03:43:00 | Airtel | call_quality | medium | app | 389 | 68.6 | true | false | 1 | AGENT642 | 2 |
RES00000141 | 2025-09-03T22:13:00 | 2025-09-04T15:49:00 | Airtel | sim_issue | high | email | 36 | 17.6 | true | false | 3 | AGENT977 | 3 |
RES00000142 | 2025-09-15T13:33:00 | 2025-09-22T12:15:00 | MTN | recharge_failed | low | call_center | 1,284 | 166.7 | true | false | 5 | AGENT608 | 1 |
RES00000143 | 2025-09-23T10:34:00 | 2025-09-30T10:22:00 | Glo | billing_dispute | low | app | 799 | 167.8 | true | false | 2 | AGENT200 | 3 |
RES00000144 | 2025-09-13T02:05:00 | 2025-09-13T19:29:00 | Glo | data_not_working | high | app | 113 | 17.4 | true | false | 3 | AGENT311 | 9 |
RES00000145 | 2025-09-06T04:15:00 | 2025-09-10T06:45:00 | Airtel | sim_issue | low | call_center | 860 | 98.5 | true | true | 5 | AGENT467 | 7 |
RES00000146 | 2025-09-15T07:51:00 | 2025-09-15T13:57:00 | Airtel | account_query | high | social_media | 94 | 6.1 | true | false | 2 | AGENT926 | 10 |
RES00000147 | 2025-09-20T02:55:00 | 2025-09-21T18:07:00 | MTN | data_not_working | medium | call_center | 370 | 39.2 | true | false | 3 | AGENT752 | 8 |
RES00000148 | 2025-09-29T00:39:00 | 2025-09-29T03:45:00 | 9mobile | sim_issue | critical | call_center | 1 | 3.1 | true | false | 4 | AGENT212 | 7 |
RES00000149 | 2025-09-10T02:30:00 | 2025-09-14T04:18:00 | Airtel | value_added_service | low | walk_in | 490 | 97.8 | true | false | 5 | AGENT443 | 6 |
RES00000150 | 2025-09-15T05:20:00 | 2025-09-16T13:02:00 | Airtel | data_not_working | medium | call_center | 247 | 31.7 | true | false | 2 | AGENT323 | 6 |
RES00000151 | 2025-10-01T02:16:00 | 2025-10-07T17:16:00 | MTN | data_not_working | low | walk_in | 1,021 | 159 | true | false | 4 | AGENT493 | 9 |
RES00000152 | 2025-10-01T12:55:00 | 2025-10-08T04:07:00 | Airtel | billing_dispute | low | walk_in | 1,370 | 159.2 | true | false | 4 | AGENT660 | 9 |
RES00000153 | 2025-09-07T08:30:00 | 2025-09-09T09:24:00 | Glo | sim_issue | medium | call_center | 302 | 48.9 | true | false | 4 | AGENT551 | 9 |
RES00000154 | 2025-09-07T10:02:00 | 2025-09-08T06:26:00 | MTN | account_query | high | app | 59 | 20.4 | true | false | 1 | AGENT301 | 2 |
RES00000155 | 2025-09-08T02:09:00 | 2025-09-14T00:45:00 | MTN | recharge_failed | low | call_center | 1,204 | 142.6 | true | false | 5 | AGENT421 | 7 |
RES00000156 | 2025-09-27T14:53:00 | 2025-10-03T00:29:00 | MTN | data_not_working | low | call_center | 1,175 | 129.6 | true | false | 1 | AGENT195 | 7 |
RES00000157 | 2025-09-22T07:22:00 | 2025-09-22T22:34:00 | MTN | call_quality | high | call_center | 60 | 15.2 | true | false | 3 | AGENT675 | 7 |
RES00000158 | 2025-09-18T15:45:00 | 2025-09-21T03:03:00 | MTN | data_not_working | medium | app | 381 | 59.3 | true | false | 5 | AGENT820 | 9 |
RES00000159 | 2025-09-18T04:38:00 | 2025-09-25T04:20:00 | 9mobile | call_quality | low | call_center | 894 | 167.7 | true | false | 4 | AGENT724 | 5 |
RES00000160 | 2025-09-20T08:23:00 | 2025-09-23T06:11:00 | MTN | data_not_working | medium | call_center | 219 | 69.8 | true | false | 2 | AGENT620 | 9 |
RES00000161 | 2025-09-04T08:51:00 | 2025-09-05T22:57:00 | Airtel | data_not_working | medium | app | 238 | 38.1 | true | false | 2 | AGENT979 | 4 |
RES00000162 | 2025-09-10T08:25:00 | 2025-09-11T07:37:00 | Airtel | value_added_service | high | walk_in | 75 | 23.2 | true | false | 1 | AGENT378 | 4 |
RES00000163 | 2025-09-13T21:08:00 | 2025-09-19T05:14:00 | Airtel | value_added_service | low | social_media | 958 | 128.1 | true | false | 2 | AGENT915 | 5 |
RES00000164 | 2025-09-04T21:17:00 | 2025-09-05T15:53:00 | MTN | network_issue | high | app | 73 | 18.6 | true | false | 5 | AGENT210 | 7 |
RES00000165 | 2025-10-01T07:45:00 | 2025-10-04T09:27:00 | MTN | account_query | low | app | 1,241 | 73.7 | true | false | 4 | AGENT205 | 6 |
RES00000166 | 2025-09-09T11:28:00 | 2025-09-13T00:34:00 | 9mobile | billing_dispute | low | call_center | 518 | 85.1 | true | false | 1 | AGENT160 | 7 |
RES00000167 | 2025-09-11T16:47:00 | 2025-09-12T09:29:00 | Airtel | call_quality | high | call_center | 99 | 16.7 | true | false | 2 | AGENT400 | 6 |
RES00000168 | 2025-09-14T08:13:00 | 2025-09-20T00:01:00 | 9mobile | data_not_working | low | call_center | 1,307 | 135.8 | true | false | 1 | AGENT214 | 6 |
RES00000169 | 2025-09-06T06:36:00 | 2025-09-08T03:00:00 | MTN | network_issue | medium | app | 138 | 44.4 | true | true | 3 | AGENT555 | 7 |
RES00000170 | 2025-09-14T16:43:00 | 2025-09-14T23:07:00 | MTN | account_query | high | call_center | 116 | 6.4 | true | false | 5 | AGENT184 | 1 |
RES00000171 | 2025-09-15T17:21:00 | 2025-09-17T21:27:00 | Airtel | account_query | medium | app | 215 | 52.1 | true | false | 2 | AGENT751 | 3 |
RES00000172 | 2025-09-28T17:28:00 | 2025-09-29T04:40:00 | Airtel | value_added_service | high | call_center | 87 | 11.2 | true | false | 1 | AGENT394 | 6 |
RES00000173 | 2025-09-12T02:09:00 | 2025-09-14T20:57:00 | MTN | account_query | medium | call_center | 242 | 66.8 | true | false | 5 | AGENT610 | 1 |
RES00000174 | 2025-09-27T05:23:00 | 2025-09-29T07:47:00 | Glo | account_query | medium | call_center | 341 | 50.4 | true | true | 5 | AGENT400 | 9 |
RES00000175 | 2025-09-02T15:42:00 | 2025-09-03T22:24:00 | Glo | account_query | medium | app | 182 | 30.7 | true | false | 4 | AGENT818 | 8 |
RES00000176 | 2025-09-25T04:29:00 | 2025-09-26T23:11:00 | Airtel | sim_issue | medium | call_center | 161 | 42.7 | true | false | 3 | AGENT528 | 10 |
RES00000177 | 2025-09-22T16:43:00 | 2025-09-29T05:13:00 | Glo | recharge_failed | low | social_media | 867 | 156.5 | true | false | 5 | AGENT161 | 9 |
RES00000178 | 2025-09-28T10:45:00 | 2025-10-01T06:21:00 | MTN | data_not_working | medium | social_media | 276 | 67.6 | true | false | 2 | AGENT635 | 9 |
RES00000179 | 2025-09-10T13:11:00 | 2025-09-14T08:35:00 | Airtel | data_not_working | low | app | 1,089 | 91.4 | true | false | 1 | AGENT942 | 10 |
RES00000180 | 2025-09-05T05:44:00 | 2025-09-05T22:38:00 | MTN | data_not_working | high | call_center | 98 | 16.9 | true | false | 1 | AGENT551 | 1 |
RES00000181 | 2025-09-25T18:45:00 | 2025-09-30T14:39:00 | 9mobile | recharge_failed | low | social_media | 694 | 115.9 | true | false | 1 | AGENT550 | 1 |
RES00000182 | 2025-09-16T01:19:00 | 2025-09-17T06:55:00 | MTN | recharge_failed | medium | app | 246 | 29.6 | true | true | 1 | AGENT948 | 7 |
RES00000183 | 2025-09-28T22:46:00 | 2025-10-01T06:28:00 | Airtel | value_added_service | medium | social_media | 473 | 55.7 | true | false | 2 | AGENT243 | 6 |
RES00000184 | 2025-09-06T20:16:00 | 2025-09-08T12:40:00 | Glo | value_added_service | medium | app | 147 | 40.4 | true | false | 4 | AGENT250 | 3 |
RES00000185 | 2025-09-09T00:11:00 | 2025-09-09T09:35:00 | MTN | recharge_failed | high | app | 88 | 9.4 | true | false | 5 | AGENT564 | 7 |
RES00000186 | 2025-09-20T11:45:00 | 2025-09-21T10:09:00 | MTN | recharge_failed | high | call_center | 112 | 22.4 | true | false | 5 | AGENT897 | 2 |
RES00000187 | 2025-09-22T16:11:00 | 2025-09-26T18:17:00 | MTN | recharge_failed | low | call_center | 1,046 | 98.1 | true | false | 4 | AGENT747 | 7 |
RES00000188 | 2025-09-13T14:26:00 | 2025-09-17T10:38:00 | Glo | billing_dispute | low | email | 691 | 92.2 | true | false | 4 | AGENT504 | 9 |
RES00000189 | 2025-09-22T21:08:00 | 2025-09-24T01:14:00 | MTN | billing_dispute | medium | walk_in | 227 | 28.1 | true | false | 2 | AGENT341 | 10 |
RES00000190 | 2025-09-05T09:31:00 | 2025-09-08T00:07:00 | 9mobile | recharge_failed | medium | email | 247 | 62.6 | true | false | 1 | AGENT642 | 2 |
RES00000191 | 2025-09-13T11:47:00 | 2025-09-14T04:23:00 | MTN | data_not_working | high | app | 35 | 16.6 | true | false | 2 | AGENT976 | 6 |
RES00000192 | 2025-09-22T18:27:00 | 2025-09-23T02:03:00 | MTN | sim_issue | high | app | 86 | 7.6 | true | false | 5 | AGENT526 | 8 |
RES00000193 | 2025-09-22T04:02:00 | 2025-09-23T05:14:00 | MTN | data_not_working | medium | app | 259 | 25.2 | true | false | 4 | AGENT405 | 4 |
RES00000194 | 2025-09-26T12:09:00 | 2025-09-29T14:09:00 | Airtel | recharge_failed | low | app | 1,183 | 74 | true | false | 3 | AGENT564 | 8 |
RES00000195 | 2025-09-01T14:43:00 | 2025-09-07T01:19:00 | Airtel | data_not_working | low | call_center | 1,086 | 130.6 | true | false | 1 | AGENT393 | 5 |
RES00000196 | 2025-09-20T03:14:00 | 2025-09-26T10:14:00 | Airtel | recharge_failed | low | call_center | 715 | 151 | true | true | 4 | AGENT565 | 1 |
RES00000197 | 2025-09-16T00:50:00 | 2025-09-18T09:44:00 | Airtel | data_not_working | medium | social_media | 178 | 56.9 | true | false | 4 | AGENT936 | 8 |
RES00000198 | 2025-09-18T06:25:00 | 2025-09-21T21:31:00 | MTN | billing_dispute | low | social_media | 667 | 87.1 | true | false | 2 | AGENT272 | 5 |
RES00000199 | 2025-09-17T19:21:00 | 2025-09-19T18:03:00 | 9mobile | roaming_issue | medium | call_center | 385 | 46.7 | true | false | 1 | AGENT636 | 7 |
RES00000200 | 2025-09-25T15:02:00 | 2025-09-26T20:56:00 | Airtel | recharge_failed | medium | call_center | 188 | 29.9 | true | false | 2 | AGENT655 | 6 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.