ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:01:00 2025-10-01 23:59:00 | resolved_at timestamp[ns]date 2025-09-01 01:28:00 2025-10-08 21:19:00 | operator stringclasses 4
values | issue_type stringclasses 9
values | priority stringclasses 4
values | channel stringclasses 5
values | first_response_time_minutes int64 1 1.44k | resolution_time_hours float64 0.5 168 | sla_met bool 2
classes | reopened bool 2
classes | customer_satisfaction int64 1 5 | agent_id stringclasses 900
values | touches int64 1 10 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RES00000201 | 2025-09-29T01:21:00 | 2025-09-29T23:57:00 | Airtel | account_query | high | app | 49 | 22.6 | true | false | 2 | AGENT680 | 6 |
RES00000202 | 2025-09-27T18:41:00 | 2025-09-28T15:23:00 | MTN | account_query | high | email | 109 | 20.7 | true | false | 3 | AGENT434 | 7 |
RES00000203 | 2025-09-07T08:04:00 | 2025-09-09T11:10:00 | Airtel | billing_dispute | medium | walk_in | 295 | 51.1 | true | false | 4 | AGENT824 | 10 |
RES00000204 | 2025-09-30T20:35:00 | 2025-10-02T00:41:00 | Glo | value_added_service | medium | call_center | 477 | 28.1 | true | false | 4 | AGENT715 | 3 |
RES00000205 | 2025-09-16T23:56:00 | 2025-09-17T08:02:00 | MTN | roaming_issue | high | app | 111 | 8.1 | true | true | 3 | AGENT804 | 9 |
RES00000206 | 2025-09-11T03:35:00 | 2025-09-13T04:47:00 | MTN | call_quality | medium | call_center | 311 | 49.2 | true | false | 4 | AGENT865 | 3 |
RES00000207 | 2025-09-21T14:00:00 | 2025-09-24T00:24:00 | Airtel | call_quality | medium | app | 248 | 58.4 | true | false | 4 | AGENT811 | 5 |
RES00000208 | 2025-09-09T02:57:00 | 2025-09-09T17:45:00 | Glo | sim_issue | high | call_center | 81 | 14.8 | true | false | 5 | AGENT958 | 3 |
RES00000209 | 2025-09-06T01:05:00 | 2025-09-09T09:35:00 | Glo | value_added_service | low | social_media | 979 | 80.5 | true | false | 4 | AGENT332 | 9 |
RES00000210 | 2025-09-29T09:09:00 | 2025-09-29T17:09:00 | Airtel | billing_dispute | high | call_center | 113 | 8 | true | false | 4 | AGENT597 | 8 |
RES00000211 | 2025-09-09T07:02:00 | 2025-09-10T07:20:00 | Glo | sim_issue | medium | app | 254 | 24.3 | true | false | 1 | AGENT214 | 4 |
RES00000212 | 2025-09-04T11:03:00 | 2025-09-06T13:51:00 | Airtel | sim_issue | medium | app | 193 | 50.8 | true | false | 5 | AGENT390 | 4 |
RES00000213 | 2025-09-09T19:21:00 | 2025-09-12T10:57:00 | Glo | data_not_working | medium | call_center | 407 | 63.6 | true | false | 3 | AGENT558 | 7 |
RES00000214 | 2025-09-28T11:56:00 | 2025-10-01T21:50:00 | Airtel | value_added_service | low | email | 1,163 | 81.9 | true | false | 4 | AGENT151 | 7 |
RES00000215 | 2025-09-23T02:12:00 | 2025-09-23T05:06:00 | MTN | roaming_issue | critical | call_center | 23 | 2.9 | true | false | 2 | AGENT160 | 3 |
RES00000216 | 2025-09-11T13:07:00 | 2025-09-14T12:37:00 | Airtel | recharge_failed | medium | email | 174 | 71.5 | true | false | 5 | AGENT471 | 10 |
RES00000217 | 2025-09-07T19:35:00 | 2025-09-14T13:53:00 | MTN | billing_dispute | low | call_center | 839 | 162.3 | true | false | 5 | AGENT761 | 1 |
RES00000218 | 2025-09-17T01:51:00 | 2025-09-17T05:39:00 | MTN | roaming_issue | critical | call_center | 30 | 3.8 | true | false | 5 | AGENT968 | 7 |
RES00000219 | 2025-09-23T05:37:00 | 2025-09-25T19:01:00 | Airtel | network_issue | medium | social_media | 255 | 61.4 | true | false | 2 | AGENT338 | 5 |
RES00000220 | 2025-09-14T14:05:00 | 2025-09-15T17:35:00 | MTN | call_quality | medium | call_center | 276 | 27.5 | true | false | 1 | AGENT903 | 6 |
RES00000221 | 2025-09-06T11:59:00 | 2025-09-06T14:11:00 | Airtel | recharge_failed | critical | call_center | 12 | 2.2 | true | false | 5 | AGENT842 | 9 |
RES00000222 | 2025-09-11T21:38:00 | 2025-09-14T08:44:00 | Glo | account_query | medium | call_center | 222 | 59.1 | true | false | 5 | AGENT650 | 3 |
RES00000223 | 2025-09-08T16:33:00 | 2025-09-10T05:09:00 | 9mobile | data_not_working | medium | social_media | 206 | 36.6 | true | false | 1 | AGENT479 | 4 |
RES00000224 | 2025-09-21T11:07:00 | 2025-09-21T16:01:00 | MTN | sim_issue | high | app | 59 | 4.9 | true | false | 5 | AGENT803 | 1 |
RES00000225 | 2025-09-09T10:12:00 | 2025-09-09T16:06:00 | Airtel | data_not_working | high | call_center | 64 | 5.9 | true | false | 5 | AGENT569 | 1 |
RES00000226 | 2025-09-24T15:19:00 | 2025-09-27T09:01:00 | MTN | call_quality | medium | call_center | 374 | 65.7 | true | false | 2 | AGENT489 | 7 |
RES00000227 | 2025-09-05T06:42:00 | 2025-09-09T19:00:00 | MTN | recharge_failed | low | email | 1,395 | 108.3 | true | false | 1 | AGENT716 | 4 |
RES00000228 | 2025-09-14T14:33:00 | 2025-09-16T00:15:00 | MTN | data_not_working | medium | email | 479 | 33.7 | true | false | 2 | AGENT824 | 2 |
RES00000229 | 2025-09-13T15:28:00 | 2025-09-14T04:40:00 | Airtel | sim_issue | high | app | 92 | 13.2 | true | true | 4 | AGENT530 | 10 |
RES00000230 | 2025-09-18T22:49:00 | 2025-09-20T20:01:00 | MTN | roaming_issue | medium | call_center | 242 | 45.2 | true | false | 4 | AGENT384 | 10 |
RES00000231 | 2025-09-21T10:14:00 | 2025-09-21T16:02:00 | 9mobile | recharge_failed | high | call_center | 83 | 5.8 | true | false | 4 | AGENT871 | 7 |
RES00000232 | 2025-09-18T06:12:00 | 2025-09-18T15:36:00 | Glo | network_issue | high | call_center | 34 | 9.4 | true | false | 4 | AGENT982 | 8 |
RES00000233 | 2025-09-12T12:58:00 | 2025-09-16T13:52:00 | MTN | value_added_service | low | email | 716 | 96.9 | true | false | 5 | AGENT803 | 9 |
RES00000234 | 2025-09-09T13:27:00 | 2025-09-10T00:21:00 | Glo | network_issue | high | call_center | 59 | 10.9 | true | false | 5 | AGENT122 | 3 |
RES00000235 | 2025-09-13T17:17:00 | 2025-09-16T06:59:00 | Airtel | value_added_service | medium | call_center | 138 | 61.7 | true | false | 3 | AGENT682 | 8 |
RES00000236 | 2025-09-03T10:30:00 | 2025-09-09T11:54:00 | MTN | recharge_failed | low | social_media | 545 | 145.4 | true | false | 2 | AGENT988 | 10 |
RES00000237 | 2025-09-04T05:33:00 | 2025-09-05T19:21:00 | Glo | sim_issue | medium | call_center | 120 | 37.8 | true | false | 5 | AGENT220 | 5 |
RES00000238 | 2025-09-17T23:14:00 | 2025-09-18T12:38:00 | Airtel | sim_issue | high | call_center | 97 | 13.4 | true | false | 1 | AGENT731 | 5 |
RES00000239 | 2025-09-17T05:23:00 | 2025-09-19T04:47:00 | 9mobile | call_quality | medium | call_center | 333 | 47.4 | true | false | 1 | AGENT183 | 2 |
RES00000240 | 2025-09-07T01:03:00 | 2025-09-08T00:51:00 | MTN | billing_dispute | high | call_center | 90 | 23.8 | true | false | 2 | AGENT169 | 2 |
RES00000241 | 2025-09-16T07:27:00 | 2025-09-21T08:33:00 | Glo | data_not_working | low | call_center | 500 | 121.1 | true | false | 1 | AGENT589 | 8 |
RES00000242 | 2025-09-04T20:37:00 | 2025-09-07T15:01:00 | MTN | network_issue | medium | call_center | 393 | 66.4 | true | false | 3 | AGENT573 | 6 |
RES00000243 | 2025-09-09T22:23:00 | 2025-09-11T22:29:00 | MTN | roaming_issue | medium | social_media | 253 | 48.1 | true | false | 3 | AGENT656 | 5 |
RES00000244 | 2025-09-07T18:35:00 | 2025-09-09T14:35:00 | MTN | account_query | medium | call_center | 164 | 44 | true | false | 1 | AGENT616 | 2 |
RES00000245 | 2025-09-27T10:07:00 | 2025-10-01T18:01:00 | MTN | value_added_service | low | social_media | 639 | 103.9 | true | false | 1 | AGENT430 | 3 |
RES00000246 | 2025-09-03T01:09:00 | 2025-09-03T08:09:00 | Glo | value_added_service | high | social_media | 105 | 7 | true | false | 2 | AGENT347 | 1 |
RES00000247 | 2025-09-16T14:24:00 | 2025-09-18T14:24:00 | Airtel | call_quality | medium | app | 169 | 48 | true | false | 2 | AGENT303 | 1 |
RES00000248 | 2025-09-26T22:49:00 | 2025-09-27T22:19:00 | MTN | value_added_service | high | call_center | 102 | 23.5 | true | false | 5 | AGENT410 | 1 |
RES00000249 | 2025-09-18T10:57:00 | 2025-09-19T00:51:00 | Airtel | billing_dispute | high | call_center | 89 | 13.9 | true | false | 4 | AGENT820 | 7 |
RES00000250 | 2025-09-02T16:45:00 | 2025-09-05T04:27:00 | Glo | account_query | medium | call_center | 402 | 59.7 | true | true | 1 | AGENT486 | 4 |
RES00000251 | 2025-09-19T01:38:00 | 2025-09-20T19:14:00 | Glo | roaming_issue | medium | walk_in | 300 | 41.6 | true | false | 1 | AGENT796 | 8 |
RES00000252 | 2025-09-14T14:13:00 | 2025-09-19T04:01:00 | 9mobile | sim_issue | low | app | 558 | 109.8 | true | false | 3 | AGENT288 | 9 |
RES00000253 | 2025-09-03T22:09:00 | 2025-09-09T18:03:00 | Airtel | call_quality | low | call_center | 1,080 | 139.9 | true | true | 3 | AGENT194 | 1 |
RES00000254 | 2025-09-16T01:29:00 | 2025-09-18T14:05:00 | MTN | roaming_issue | medium | social_media | 136 | 60.6 | true | false | 4 | AGENT241 | 7 |
RES00000255 | 2025-09-13T07:09:00 | 2025-09-13T13:51:00 | Glo | data_not_working | high | app | 98 | 6.7 | true | false | 3 | AGENT431 | 2 |
RES00000256 | 2025-10-01T22:50:00 | 2025-10-04T07:32:00 | Airtel | network_issue | medium | call_center | 282 | 56.7 | true | false | 4 | AGENT665 | 1 |
RES00000257 | 2025-09-29T22:28:00 | 2025-09-30T11:58:00 | Airtel | sim_issue | high | app | 97 | 13.5 | true | false | 4 | AGENT762 | 7 |
RES00000258 | 2025-10-01T20:26:00 | 2025-10-02T21:08:00 | MTN | network_issue | medium | app | 166 | 24.7 | true | false | 1 | AGENT720 | 10 |
RES00000259 | 2025-09-30T14:13:00 | 2025-10-02T13:25:00 | MTN | call_quality | medium | call_center | 288 | 47.2 | true | false | 5 | AGENT999 | 9 |
RES00000260 | 2025-09-23T16:26:00 | 2025-09-23T21:44:00 | 9mobile | sim_issue | high | email | 59 | 5.3 | true | false | 2 | AGENT501 | 2 |
RES00000261 | 2025-09-10T20:38:00 | 2025-09-13T09:56:00 | Glo | recharge_failed | medium | walk_in | 411 | 61.3 | true | false | 3 | AGENT741 | 7 |
RES00000262 | 2025-09-27T05:07:00 | 2025-10-01T18:01:00 | Glo | value_added_service | low | walk_in | 705 | 108.9 | true | false | 2 | AGENT939 | 8 |
RES00000263 | 2025-09-07T10:26:00 | 2025-09-14T03:02:00 | Glo | network_issue | low | call_center | 622 | 160.6 | true | false | 3 | AGENT610 | 6 |
RES00000264 | 2025-09-05T12:28:00 | 2025-09-11T16:46:00 | MTN | billing_dispute | low | app | 704 | 148.3 | true | false | 1 | AGENT205 | 7 |
RES00000265 | 2025-09-12T08:05:00 | 2025-09-14T09:29:00 | Glo | sim_issue | medium | call_center | 274 | 49.4 | true | false | 3 | AGENT929 | 8 |
RES00000266 | 2025-09-08T11:15:00 | 2025-09-13T17:33:00 | Airtel | billing_dispute | low | app | 1,129 | 126.3 | true | false | 2 | AGENT556 | 4 |
RES00000267 | 2025-09-14T04:10:00 | 2025-09-15T23:16:00 | Airtel | account_query | medium | social_media | 202 | 43.1 | true | false | 2 | AGENT797 | 9 |
RES00000268 | 2025-10-01T14:27:00 | 2025-10-04T05:03:00 | Glo | network_issue | medium | app | 155 | 62.6 | true | false | 4 | AGENT636 | 7 |
RES00000269 | 2025-09-20T11:04:00 | 2025-09-26T10:34:00 | MTN | data_not_working | low | app | 1,215 | 143.5 | true | false | 3 | AGENT132 | 5 |
RES00000270 | 2025-09-08T01:20:00 | 2025-09-14T03:20:00 | Airtel | network_issue | low | call_center | 885 | 146 | true | false | 5 | AGENT923 | 4 |
RES00000271 | 2025-09-10T13:07:00 | 2025-09-13T21:13:00 | MTN | data_not_working | low | social_media | 1,286 | 80.1 | true | false | 2 | AGENT613 | 6 |
RES00000272 | 2025-09-26T11:41:00 | 2025-09-27T00:35:00 | Airtel | call_quality | high | email | 91 | 12.9 | true | false | 1 | AGENT515 | 5 |
RES00000273 | 2025-09-07T10:57:00 | 2025-09-14T05:57:00 | 9mobile | value_added_service | low | app | 1,381 | 163 | true | false | 4 | AGENT918 | 7 |
RES00000274 | 2025-09-22T15:27:00 | 2025-09-24T07:27:00 | 9mobile | recharge_failed | medium | app | 385 | 40 | true | false | 5 | AGENT609 | 9 |
RES00000275 | 2025-09-10T00:09:00 | 2025-09-12T13:21:00 | Airtel | network_issue | medium | app | 185 | 61.2 | true | false | 3 | AGENT687 | 7 |
RES00000276 | 2025-09-10T07:32:00 | 2025-09-10T21:14:00 | MTN | network_issue | high | social_media | 33 | 13.7 | true | false | 2 | AGENT913 | 10 |
RES00000277 | 2025-09-06T03:40:00 | 2025-09-08T07:28:00 | MTN | recharge_failed | medium | email | 193 | 51.8 | true | false | 2 | AGENT882 | 4 |
RES00000278 | 2025-09-22T06:42:00 | 2025-09-23T10:18:00 | MTN | data_not_working | medium | social_media | 124 | 27.6 | true | false | 2 | AGENT474 | 3 |
RES00000279 | 2025-09-02T13:08:00 | 2025-09-03T15:44:00 | Airtel | roaming_issue | medium | email | 131 | 26.6 | true | false | 4 | AGENT866 | 8 |
RES00000280 | 2025-09-12T16:20:00 | 2025-09-19T07:44:00 | 9mobile | roaming_issue | low | call_center | 1,396 | 159.4 | true | false | 4 | AGENT947 | 3 |
RES00000281 | 2025-09-09T13:37:00 | 2025-09-14T05:49:00 | Glo | account_query | low | app | 1,136 | 112.2 | true | false | 2 | AGENT524 | 4 |
RES00000282 | 2025-09-16T07:40:00 | 2025-09-21T02:40:00 | MTN | network_issue | low | call_center | 936 | 115 | true | false | 2 | AGENT946 | 3 |
RES00000283 | 2025-09-17T06:27:00 | 2025-09-19T12:33:00 | MTN | data_not_working | medium | social_media | 192 | 54.1 | true | true | 5 | AGENT116 | 5 |
RES00000284 | 2025-09-20T14:50:00 | 2025-09-21T04:08:00 | MTN | network_issue | high | call_center | 117 | 13.3 | true | false | 1 | AGENT649 | 1 |
RES00000285 | 2025-09-29T16:04:00 | 2025-09-30T02:40:00 | Airtel | data_not_working | high | call_center | 69 | 10.6 | true | false | 4 | AGENT622 | 4 |
RES00000286 | 2025-09-05T09:01:00 | 2025-09-05T18:01:00 | Glo | roaming_issue | high | call_center | 40 | 9 | true | false | 3 | AGENT994 | 10 |
RES00000287 | 2025-10-01T15:47:00 | 2025-10-04T19:29:00 | Glo | data_not_working | low | app | 575 | 75.7 | true | false | 3 | AGENT762 | 9 |
RES00000288 | 2025-09-01T14:13:00 | 2025-09-01T23:49:00 | Airtel | sim_issue | high | call_center | 114 | 9.6 | true | false | 2 | AGENT122 | 10 |
RES00000289 | 2025-09-22T04:32:00 | 2025-09-22T20:20:00 | Airtel | billing_dispute | high | social_media | 54 | 15.8 | true | false | 2 | AGENT603 | 8 |
RES00000290 | 2025-09-11T17:39:00 | 2025-09-13T02:57:00 | Airtel | billing_dispute | medium | email | 460 | 33.3 | true | false | 4 | AGENT223 | 7 |
RES00000291 | 2025-09-18T00:51:00 | 2025-09-19T03:21:00 | MTN | data_not_working | medium | call_center | 256 | 26.5 | true | false | 2 | AGENT537 | 10 |
RES00000292 | 2025-09-28T14:34:00 | 2025-10-01T03:52:00 | 9mobile | account_query | medium | app | 421 | 61.3 | true | false | 3 | AGENT635 | 2 |
RES00000293 | 2025-09-25T02:57:00 | 2025-09-27T12:33:00 | Glo | data_not_working | medium | call_center | 364 | 57.6 | true | true | 3 | AGENT604 | 10 |
RES00000294 | 2025-09-03T14:06:00 | 2025-09-04T07:30:00 | 9mobile | sim_issue | high | walk_in | 82 | 17.4 | true | false | 5 | AGENT697 | 4 |
RES00000295 | 2025-09-19T21:56:00 | 2025-09-20T16:08:00 | MTN | account_query | high | app | 56 | 18.2 | true | false | 3 | AGENT630 | 10 |
RES00000296 | 2025-09-03T23:03:00 | 2025-09-04T01:21:00 | Glo | call_quality | critical | app | 8 | 2.3 | true | false | 4 | AGENT316 | 9 |
RES00000297 | 2025-09-02T00:57:00 | 2025-09-04T10:57:00 | MTN | sim_issue | medium | call_center | 404 | 58 | true | false | 3 | AGENT939 | 5 |
RES00000298 | 2025-09-01T19:14:00 | 2025-09-03T07:44:00 | Glo | account_query | medium | app | 376 | 36.5 | true | false | 2 | AGENT662 | 1 |
RES00000299 | 2025-09-08T06:28:00 | 2025-09-10T16:52:00 | MTN | value_added_service | medium | app | 238 | 58.4 | true | false | 3 | AGENT961 | 3 |
RES00000300 | 2025-09-14T22:37:00 | 2025-09-19T10:43:00 | Airtel | value_added_service | low | call_center | 1,301 | 108.1 | true | false | 4 | AGENT133 | 7 |
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