session_id stringlengths 12 12 | session_start timestamp[ns]date 2025-09-01 00:00:00 2025-10-01 23:59:00 | session_end timestamp[ns]date 2025-09-01 00:00:56 2025-10-02 00:11:40 | duration_seconds int64 30 900 | customer_id stringlengths 11 11 | operator stringclasses 4
values | channel stringclasses 4
values | intent stringclasses 10
values | handled_by stringclasses 2
values | escalated_to_human bool 2
classes | message_count int64 2 30 | resolved bool 2
classes | customer_satisfaction int64 1 5 | language stringclasses 5
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
CHAT00000101 | 2025-09-21T10:06:00 | 2025-09-21T10:06:49 | 49 | CUST7113327 | MTN | app | buy_data | bot | false | 22 | true | 2 | pidgin |
CHAT00000102 | 2025-09-20T11:35:00 | 2025-09-20T11:38:07 | 187 | CUST3833009 | Glo | app | tariff_info | human | true | 26 | true | 5 | english |
CHAT00000103 | 2025-09-18T11:32:00 | 2025-09-18T11:34:57 | 177 | CUST6129665 | Glo | app | general_inquiry | bot | false | 14 | true | 5 | english |
CHAT00000104 | 2025-09-14T20:32:00 | 2025-09-14T20:40:39 | 519 | CUST3123299 | Airtel | web | recharge_issue | bot | false | 18 | false | 2 | english |
CHAT00000105 | 2025-09-10T01:26:00 | 2025-09-10T01:36:09 | 609 | CUST9699053 | Glo | app | buy_data | human | true | 4 | true | 5 | english |
CHAT00000106 | 2025-09-30T04:11:00 | 2025-09-30T04:24:09 | 789 | CUST4278463 | Glo | app | tariff_info | human | true | 25 | true | 2 | pidgin |
CHAT00000107 | 2025-09-01T02:38:00 | 2025-09-01T02:41:43 | 223 | CUST7882894 | MTN | app | bill_inquiry | human | true | 3 | true | 1 | pidgin |
CHAT00000108 | 2025-09-16T14:03:00 | 2025-09-16T14:16:38 | 818 | CUST2424128 | Glo | whatsapp | check_data_balance | bot | false | 28 | true | 5 | pidgin |
CHAT00000109 | 2025-09-02T17:33:00 | 2025-09-02T17:42:45 | 585 | CUST1890540 | MTN | app | general_inquiry | bot | false | 25 | false | 2 | english |
CHAT00000110 | 2025-09-21T12:01:00 | 2025-09-21T12:15:03 | 843 | CUST9763223 | MTN | web | port_number | bot | false | 21 | false | 2 | english |
CHAT00000111 | 2025-09-26T07:35:00 | 2025-09-26T07:39:53 | 293 | CUST7762786 | MTN | app | general_inquiry | human | true | 29 | true | 5 | hausa |
CHAT00000112 | 2025-09-04T01:27:00 | 2025-09-04T01:41:12 | 852 | CUST7549950 | 9mobile | web | network_issue | human | true | 18 | true | 2 | english |
CHAT00000113 | 2025-09-09T21:05:00 | 2025-09-09T21:14:54 | 594 | CUST4106215 | MTN | facebook_messenger | port_number | bot | false | 25 | true | 4 | english |
CHAT00000114 | 2025-10-01T17:24:00 | 2025-10-01T17:32:01 | 481 | CUST8394723 | Airtel | app | bill_inquiry | human | true | 13 | true | 1 | yoruba |
CHAT00000115 | 2025-10-01T10:40:00 | 2025-10-01T10:51:01 | 661 | CUST9172390 | MTN | app | network_issue | bot | false | 16 | false | 2 | english |
CHAT00000116 | 2025-09-23T22:34:00 | 2025-09-23T22:46:35 | 755 | CUST1513750 | MTN | app | complaint | bot | false | 19 | true | 5 | english |
CHAT00000117 | 2025-09-16T00:02:00 | 2025-09-16T00:06:55 | 295 | CUST1754922 | Glo | app | network_issue | bot | false | 12 | true | 1 | hausa |
CHAT00000118 | 2025-09-05T04:41:00 | 2025-09-05T04:49:47 | 527 | CUST7430568 | Airtel | web | bill_inquiry | bot | false | 18 | false | 3 | english |
CHAT00000119 | 2025-09-11T08:28:00 | 2025-09-11T08:42:04 | 844 | CUST7919628 | Airtel | web | general_inquiry | bot | false | 26 | true | 4 | english |
CHAT00000120 | 2025-09-23T14:02:00 | 2025-09-23T14:13:21 | 681 | CUST4081030 | Airtel | app | network_issue | human | true | 15 | true | 5 | pidgin |
CHAT00000121 | 2025-09-05T21:19:00 | 2025-09-05T21:31:06 | 726 | CUST1478529 | Airtel | web | complaint | bot | false | 17 | false | 1 | yoruba |
CHAT00000122 | 2025-09-11T06:56:00 | 2025-09-11T07:06:52 | 652 | CUST4082302 | MTN | web | general_inquiry | human | true | 6 | true | 2 | yoruba |
CHAT00000123 | 2025-09-09T02:50:00 | 2025-09-09T02:57:11 | 431 | CUST1191498 | Airtel | app | bill_inquiry | human | true | 13 | true | 2 | english |
CHAT00000124 | 2025-09-10T21:29:00 | 2025-09-10T21:40:24 | 684 | CUST7751311 | 9mobile | facebook_messenger | bill_inquiry | bot | false | 6 | true | 5 | english |
CHAT00000125 | 2025-09-14T22:21:00 | 2025-09-14T22:27:22 | 382 | CUST8882788 | Glo | whatsapp | check_balance | bot | false | 4 | true | 5 | english |
CHAT00000126 | 2025-09-29T15:01:00 | 2025-09-29T15:01:41 | 41 | CUST8836540 | Glo | whatsapp | network_issue | human | true | 30 | true | 1 | english |
CHAT00000127 | 2025-09-07T00:37:00 | 2025-09-07T00:48:41 | 701 | CUST5345400 | MTN | app | network_issue | bot | false | 23 | true | 4 | yoruba |
CHAT00000128 | 2025-09-21T05:03:00 | 2025-09-21T05:10:26 | 446 | CUST8946606 | Airtel | app | check_balance | bot | false | 9 | true | 4 | hausa |
CHAT00000129 | 2025-09-17T07:57:00 | 2025-09-17T07:58:39 | 99 | CUST1665219 | MTN | app | bill_inquiry | human | true | 22 | true | 1 | english |
CHAT00000130 | 2025-09-02T18:11:00 | 2025-09-02T18:23:59 | 779 | CUST2995502 | MTN | web | general_inquiry | bot | false | 6 | false | 3 | english |
CHAT00000131 | 2025-09-04T01:02:00 | 2025-09-04T01:04:16 | 136 | CUST3597393 | Glo | web | bill_inquiry | human | true | 21 | true | 5 | english |
CHAT00000132 | 2025-09-08T04:34:00 | 2025-09-08T04:38:30 | 270 | CUST8976039 | MTN | whatsapp | network_issue | human | true | 28 | false | 3 | igbo |
CHAT00000133 | 2025-09-09T18:59:00 | 2025-09-09T19:04:36 | 336 | CUST7251145 | Glo | app | general_inquiry | bot | false | 27 | false | 1 | pidgin |
CHAT00000134 | 2025-09-03T04:29:00 | 2025-09-03T04:37:59 | 539 | CUST3920850 | MTN | web | network_issue | human | true | 26 | true | 5 | hausa |
CHAT00000135 | 2025-09-16T07:54:00 | 2025-09-16T08:00:22 | 382 | CUST9052364 | Airtel | web | buy_data | human | true | 12 | true | 3 | english |
CHAT00000136 | 2025-09-02T22:31:00 | 2025-09-02T22:44:24 | 804 | CUST7148150 | Airtel | app | tariff_info | bot | false | 22 | true | 4 | english |
CHAT00000137 | 2025-09-28T15:31:00 | 2025-09-28T15:35:24 | 264 | CUST3936674 | Glo | web | tariff_info | bot | false | 29 | false | 3 | english |
CHAT00000138 | 2025-09-16T06:27:00 | 2025-09-16T06:35:32 | 512 | CUST8448817 | Airtel | web | complaint | bot | false | 19 | false | 1 | english |
CHAT00000139 | 2025-09-15T12:08:00 | 2025-09-15T12:21:15 | 795 | CUST2360953 | 9mobile | web | general_inquiry | human | true | 12 | true | 5 | pidgin |
CHAT00000140 | 2025-09-01T18:27:00 | 2025-09-01T18:35:32 | 512 | CUST2723761 | Airtel | whatsapp | complaint | bot | false | 12 | true | 2 | english |
CHAT00000141 | 2025-09-28T02:54:00 | 2025-09-28T03:01:35 | 455 | CUST3529289 | Airtel | web | bill_inquiry | bot | false | 18 | true | 4 | yoruba |
CHAT00000142 | 2025-09-14T15:35:00 | 2025-09-14T15:40:11 | 311 | CUST7577693 | Airtel | app | network_issue | bot | false | 5 | true | 1 | pidgin |
CHAT00000143 | 2025-09-09T19:47:00 | 2025-09-09T19:49:13 | 133 | CUST8323670 | Glo | app | general_inquiry | bot | false | 30 | true | 5 | english |
CHAT00000144 | 2025-09-01T16:56:00 | 2025-09-01T17:08:09 | 729 | CUST5205096 | Airtel | whatsapp | check_balance | bot | false | 10 | true | 2 | english |
CHAT00000145 | 2025-10-01T17:14:00 | 2025-10-01T17:17:48 | 228 | CUST7110216 | Glo | facebook_messenger | bill_inquiry | bot | false | 20 | true | 3 | yoruba |
CHAT00000146 | 2025-09-26T18:58:00 | 2025-09-26T19:12:55 | 895 | CUST9627593 | MTN | whatsapp | buy_data | bot | false | 25 | true | 3 | english |
CHAT00000147 | 2025-09-13T18:45:00 | 2025-09-13T18:51:10 | 370 | CUST3234095 | Airtel | facebook_messenger | check_balance | bot | false | 9 | false | 1 | english |
CHAT00000148 | 2025-09-04T12:02:00 | 2025-09-04T12:04:48 | 168 | CUST3997034 | Glo | app | general_inquiry | bot | false | 28 | true | 3 | hausa |
CHAT00000149 | 2025-09-17T06:57:00 | 2025-09-17T07:08:20 | 680 | CUST7621186 | MTN | app | buy_data | human | true | 19 | true | 2 | yoruba |
CHAT00000150 | 2025-09-03T11:41:00 | 2025-09-03T11:45:05 | 245 | CUST9951709 | Airtel | app | check_data_balance | bot | false | 18 | false | 3 | igbo |
CHAT00000151 | 2025-09-15T05:29:00 | 2025-09-15T05:36:12 | 432 | CUST4311568 | MTN | app | check_data_balance | bot | false | 9 | true | 4 | english |
CHAT00000152 | 2025-09-12T09:09:00 | 2025-09-12T09:21:27 | 747 | CUST8949634 | Glo | whatsapp | complaint | human | true | 24 | true | 5 | english |
CHAT00000153 | 2025-09-30T03:17:00 | 2025-09-30T03:20:45 | 225 | CUST1292667 | Airtel | app | complaint | bot | false | 10 | false | 1 | english |
CHAT00000154 | 2025-09-09T02:37:00 | 2025-09-09T02:45:01 | 481 | CUST3362360 | 9mobile | whatsapp | check_data_balance | human | true | 20 | true | 2 | english |
CHAT00000155 | 2025-09-22T13:53:00 | 2025-09-22T13:53:42 | 42 | CUST6471172 | Airtel | facebook_messenger | bill_inquiry | human | true | 10 | true | 2 | english |
CHAT00000156 | 2025-09-26T19:55:00 | 2025-09-26T20:05:29 | 629 | CUST6454531 | Glo | web | port_number | human | true | 9 | true | 3 | english |
CHAT00000157 | 2025-09-15T07:22:00 | 2025-09-15T07:36:36 | 876 | CUST2536635 | Airtel | web | port_number | bot | false | 10 | true | 1 | english |
CHAT00000158 | 2025-09-21T08:50:00 | 2025-09-21T08:51:54 | 114 | CUST8936391 | Glo | app | port_number | human | true | 13 | true | 4 | english |
CHAT00000159 | 2025-09-17T00:25:00 | 2025-09-17T00:27:31 | 151 | CUST2084264 | Airtel | app | check_data_balance | bot | false | 28 | true | 4 | english |
CHAT00000160 | 2025-09-06T14:25:00 | 2025-09-06T14:36:55 | 715 | CUST1404539 | Glo | whatsapp | network_issue | human | true | 2 | true | 4 | pidgin |
CHAT00000161 | 2025-09-05T01:05:00 | 2025-09-05T01:16:30 | 690 | CUST2657188 | Airtel | app | complaint | bot | false | 20 | true | 3 | igbo |
CHAT00000162 | 2025-09-07T19:19:00 | 2025-09-07T19:21:09 | 129 | CUST5797640 | MTN | app | bill_inquiry | human | true | 2 | true | 1 | english |
CHAT00000163 | 2025-09-04T22:45:00 | 2025-09-04T22:57:17 | 737 | CUST1754893 | Airtel | web | general_inquiry | human | true | 30 | true | 3 | english |
CHAT00000164 | 2025-09-21T15:07:00 | 2025-09-21T15:12:49 | 349 | CUST2148869 | Airtel | facebook_messenger | recharge_issue | bot | false | 15 | false | 2 | english |
CHAT00000165 | 2025-09-08T14:31:00 | 2025-09-08T14:36:41 | 341 | CUST5998619 | Airtel | facebook_messenger | bill_inquiry | bot | false | 19 | false | 3 | pidgin |
CHAT00000166 | 2025-09-29T23:19:00 | 2025-09-29T23:31:35 | 755 | CUST8176020 | MTN | web | check_balance | bot | false | 7 | true | 4 | english |
CHAT00000167 | 2025-09-21T19:25:00 | 2025-09-21T19:25:47 | 47 | CUST2251493 | 9mobile | facebook_messenger | network_issue | bot | false | 17 | true | 1 | english |
CHAT00000168 | 2025-09-11T08:11:00 | 2025-09-11T08:20:34 | 574 | CUST9609504 | Glo | whatsapp | check_data_balance | human | true | 20 | true | 1 | yoruba |
CHAT00000169 | 2025-09-03T10:56:00 | 2025-09-03T11:01:12 | 312 | CUST2880654 | Glo | whatsapp | tariff_info | human | true | 23 | true | 5 | english |
CHAT00000170 | 2025-09-17T20:47:00 | 2025-09-17T20:48:18 | 78 | CUST9275910 | MTN | app | check_data_balance | bot | false | 14 | false | 3 | igbo |
CHAT00000171 | 2025-09-25T12:23:00 | 2025-09-25T12:35:19 | 739 | CUST7018590 | Airtel | facebook_messenger | bill_inquiry | bot | false | 16 | false | 3 | english |
CHAT00000172 | 2025-09-05T14:51:00 | 2025-09-05T14:58:41 | 461 | CUST9824740 | Airtel | facebook_messenger | general_inquiry | bot | false | 30 | true | 5 | hausa |
CHAT00000173 | 2025-09-27T13:03:00 | 2025-09-27T13:07:53 | 293 | CUST4627603 | MTN | app | buy_data | human | true | 10 | true | 4 | english |
CHAT00000174 | 2025-09-17T11:13:00 | 2025-09-17T11:24:02 | 662 | CUST4198838 | MTN | whatsapp | network_issue | human | true | 23 | true | 5 | igbo |
CHAT00000175 | 2025-09-09T09:01:00 | 2025-09-09T09:09:42 | 522 | CUST2770564 | Airtel | app | recharge_issue | human | true | 2 | true | 4 | english |
CHAT00000176 | 2025-09-06T08:17:00 | 2025-09-06T08:31:22 | 862 | CUST9510095 | Glo | web | general_inquiry | bot | false | 3 | true | 1 | yoruba |
CHAT00000177 | 2025-09-12T05:30:00 | 2025-09-12T05:42:06 | 726 | CUST5311630 | Glo | app | check_balance | human | true | 25 | true | 3 | english |
CHAT00000178 | 2025-09-07T16:07:00 | 2025-09-07T16:14:27 | 447 | CUST9531576 | MTN | facebook_messenger | tariff_info | human | true | 7 | true | 5 | english |
CHAT00000179 | 2025-09-29T00:49:00 | 2025-09-29T00:52:55 | 235 | CUST9767024 | MTN | app | tariff_info | bot | false | 30 | true | 1 | hausa |
CHAT00000180 | 2025-09-27T14:55:00 | 2025-09-27T15:04:28 | 568 | CUST6880877 | Airtel | app | check_data_balance | bot | false | 22 | true | 3 | english |
CHAT00000181 | 2025-09-25T16:53:00 | 2025-09-25T17:00:01 | 421 | CUST6865272 | 9mobile | facebook_messenger | port_number | bot | false | 13 | true | 4 | pidgin |
CHAT00000182 | 2025-09-16T23:08:00 | 2025-09-16T23:11:58 | 238 | CUST3899888 | MTN | web | port_number | bot | false | 27 | true | 3 | pidgin |
CHAT00000183 | 2025-09-28T11:24:00 | 2025-09-28T11:31:05 | 425 | CUST2750377 | MTN | facebook_messenger | check_balance | bot | false | 30 | false | 3 | english |
CHAT00000184 | 2025-09-20T08:05:00 | 2025-09-20T08:11:21 | 381 | CUST9623417 | Glo | app | bill_inquiry | bot | false | 5 | true | 1 | english |
CHAT00000185 | 2025-09-15T02:19:00 | 2025-09-15T02:31:43 | 763 | CUST5881572 | Glo | app | check_data_balance | bot | false | 25 | true | 5 | pidgin |
CHAT00000186 | 2025-09-26T14:47:00 | 2025-09-26T14:56:41 | 581 | CUST6588499 | MTN | web | tariff_info | bot | false | 28 | true | 5 | yoruba |
CHAT00000187 | 2025-09-13T17:49:00 | 2025-09-13T18:02:46 | 826 | CUST2666409 | Glo | facebook_messenger | recharge_issue | bot | false | 25 | false | 1 | english |
CHAT00000188 | 2025-09-22T08:25:00 | 2025-09-22T08:37:20 | 740 | CUST9119143 | MTN | app | port_number | bot | false | 2 | false | 1 | english |
CHAT00000189 | 2025-09-15T08:46:00 | 2025-09-15T08:57:10 | 670 | CUST2754809 | Airtel | web | check_data_balance | bot | false | 22 | true | 4 | english |
CHAT00000190 | 2025-09-18T06:12:00 | 2025-09-18T06:15:10 | 190 | CUST6667675 | Glo | web | complaint | bot | false | 10 | true | 4 | english |
CHAT00000191 | 2025-09-16T05:13:00 | 2025-09-16T05:21:57 | 537 | CUST4398509 | Airtel | app | check_data_balance | human | true | 2 | true | 5 | hausa |
CHAT00000192 | 2025-09-23T15:40:00 | 2025-09-23T15:46:07 | 367 | CUST6049766 | MTN | app | recharge_issue | bot | false | 21 | true | 4 | english |
CHAT00000193 | 2025-09-23T14:20:00 | 2025-09-23T14:29:09 | 549 | CUST5706037 | MTN | web | buy_data | bot | false | 11 | true | 2 | pidgin |
CHAT00000194 | 2025-09-28T04:56:00 | 2025-09-28T05:04:38 | 518 | CUST6461546 | MTN | web | tariff_info | human | true | 21 | true | 3 | pidgin |
CHAT00000195 | 2025-09-18T04:35:00 | 2025-09-18T04:46:59 | 719 | CUST5660304 | MTN | web | buy_data | human | true | 14 | true | 2 | pidgin |
CHAT00000196 | 2025-09-26T14:35:00 | 2025-09-26T14:40:19 | 319 | CUST1506448 | MTN | app | recharge_issue | bot | false | 10 | false | 1 | english |
CHAT00000197 | 2025-09-30T08:53:00 | 2025-09-30T08:54:52 | 112 | CUST4712419 | Airtel | web | buy_data | human | true | 12 | true | 1 | english |
CHAT00000198 | 2025-09-07T20:47:00 | 2025-09-07T20:53:40 | 400 | CUST5690156 | Airtel | whatsapp | tariff_info | bot | false | 29 | false | 2 | hausa |
CHAT00000199 | 2025-09-18T04:04:00 | 2025-09-18T04:07:49 | 229 | CUST8026317 | Airtel | web | general_inquiry | bot | false | 29 | false | 3 | pidgin |
CHAT00000200 | 2025-09-27T15:57:00 | 2025-09-27T16:06:13 | 553 | CUST3544188 | Airtel | web | recharge_issue | bot | false | 23 | true | 5 | igbo |
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